Telephone Support Volunteer - REMOTE

Alzheimer's Society; Remote; GBP 10,000 - 40,000; Full time

Job summary

A leading dementia support charity is seeking a Telephone Support Volunteer to provide vital telephone support to people affected by dementia. You will be a key point of contact for service users, ensuring they connect to appropriate support and services. Flexibility in working hours is offered, with a focus on empathy and excellent communication skills. This remote role is crucial for supporting individuals in need, requiring a commitment to personalized service and strong interpersonal skills.

Qualifications

• You are over the age of 18.
• You want to enable people using our service access the right support.
• You are perceptive.

Responsibilities

• Help people living with dementia connect to support and services.
• Provide tailored service based on individual needs.
• Be a key point of contact for service users.

Skills

Good verbal communication and listening skills

Empathy

Flexibility

Teamwork

Job description

About The Role

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person’s needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact [e-mail]

We are looking for a personable, confident and chatty person - preferably with lived experience, however this is not required as we will provide training.

We want to be as flexible as possible around the time that you can give to us, so we will work around your availability where possible. The hours will be within 9am - 5pm Monday - Friday.

This is a remote role.

Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.

You’ll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18.

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by [e-mail] or call on 0300 222 5706.

About Alzheimer's Society

Alzheimer’s Society is here for everyone affected by dementia.

By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected.

Dementia is a complex condition, and there’s no one-size fits all solution but until we find a cure, our aim is to transform lives today.

We do this by:

• Providing flexible support services so that people with dementia, their carers and loved ones, can access expert advice and guidance, support through their most challenging days, and a safe space to turn when they need it.
• Being a force for change - using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.

Our Values

Determined to make a difference: We're passionate, we're focused and we make a lasting impact for people affected by dementia.

Trusted expert: We're listening, we're learning and we use experience and evidence.

Better together: We're open, we combine our strengths and we achieve more together.

Compassionate: We're kind, we're honest and we don't shy away from challenges.

Equal opportunities

Alzheimer’s Society is committed to equal opportunities.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
This means ensuring our recruitment processes are barrier-free and as inclusive as possible to everyone. We will look at making reasonable adjustments for people who have a disability or long-term condition.