Telephone Debt Adviser

Citizens Advice; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job description

About The Role

Working at Citizens Advice Plymouth gives you a chance every day to change someone’s future and make a positive impact. Often our advisers are the first people that someone has opened up to about their debt situation and your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.

All roles require telephone communication with clients, but some also require webchat work. On some projects you will advise clients through pre-booked telephone appointments and for others you will advise clients through a national in-bound telephone and webchat service. There’s no ‘average’ appointment or call – advice is tailored, and each client is treated equitably. You will have individual targets and will enjoy working in this way.

Debt advice is regulated by the Financial Conduct Authority (FCA), so there are legal and regulatory rules that you will need to follow. As part of this, you’ll receive a lot of feedback on the quality of your work through our quality assurance (QAA) process to make sure our clients are getting the best possible advice.

Start Date

We have three start dates for this role: 10.02.2026, 10.03.2026 AND 14.04.2026

Training

Full training will be provided.

Further Information

Please see website vacancies page: https://citizensadviceplymouth.org.uk/2025/12/10/telephone-debt-adviser-2/