Telephone Befriending & Admin Assistant

JobStart Scheme; Larne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local community care service in Northern Ireland seeks an Administrator to provide essential administrative support and deliver befriending calls to older adults and vulnerable individuals. This entry-level role offers training, flexible hours up to 25 hours per week, and aims to reduce isolation among clients. Candidates should show good communication skills, maintain confidentiality, and be willing to learn. Experience with older people is a plus. The position is temporary and may require Access NI checks.

Qualifications

• The ideal candidate should have a good understanding of dealing with vulnerable adults.
• Experience in customer service or administration is preferred.
• Must be able to communicate effectively and maintain professionalism.

Responsibilities

• Provide social conversation and reassurance through phone calls.
• Carry out basic administrative duties including filing and data entry.
• Report safeguarding issues and follow procedures.

Skills

Good communication and listening skills

Patient and approachable manner

Ability to maintain confidentiality

Willing to learn

Comfortable speaking on the phone

Previous customer service experience

Experience with older people

Understanding of loneliness and social isolation

Job description

A local community care service in Northern Ireland seeks an Administrator to provide essential administrative support and deliver befriending calls to older adults and vulnerable individuals. This entry-level role offers training, flexible hours up to 25 hours per week, and aims to reduce isolation among clients. Candidates should show good communication skills, maintain confidentiality, and be willing to learn. Experience with older people is a plus. The position is temporary and may require Access NI checks.