Telecom ITSM Service Design Consultant - Hybrid

ENGINEERINGUK; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job description

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Job Description ITSM Service Design Consultant - Telecoms

Position Description: At CGI, we help organisations turn complex challenges into meaningful, measurable outcomes. As a Service Design Consultant within our Advisory Services team, you\'ll shape next-generation IT services and operating models that protect critical systems and enhance user experience across the UK. Working closely with public and private sector clients, you\'ll design secure, resilient services that enable innovation, strengthen trust, and deliver lasting business value. You\'ll have the freedom to take ownership, the support to grow, and the opportunity to apply creativity to real-world challenges—while collaborating with experts who are passionate about making a difference through technology.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK \'Best Employer\' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you\'ll be part of an open, friendly community of experts. We\'ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel to client site 1-2 days per week on average.

Your future duties and responsibilities

In this role, you will work alongside clients to design, assure, and improve secure IT services across the full-service management lifecycle. You\'ll take ownership of service strategies and designs that balance people, process, technology, and commercial considerations, ensuring solutions transition smoothly into live operations and deliver real business impact.

You will act as a trusted advisor, shaping service architectures, guiding improvement initiatives, and adapting designs to emerging frameworks and technologies. Supported by a collaborative community, you\'ll also mentor junior consultants while continuing to develop your own expertise in response to evolving industry needs.