Technology Support Volunteer

Technology Support Volunteer VH273; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving the lives of vision-impaired individuals by volunteering your technical skills. In this role, you'll provide essential support to clients, helping them navigate their technology devices with confidence. Your patience, empathy, and ability to communicate complex concepts in simple terms will make a significant difference in their lives. This opportunity not only allows you to give back to the community but also offers personal growth through regular training and support. If you're passionate about technology and helping others, this role is perfect for you.

Benefits

Regular advice and support

Training opportunities

Payment of out-of-pocket expenses

Qualifications

• Strong understanding of computer systems and software.
• Ability to diagnose and troubleshoot technical issues.

Responsibilities

• Support clients in using technology devices independently.
• Help clients in their homes or at hubs with technical issues.

Skills

Computer systems understanding

Troubleshooting skills

Effective communication

Patience and empathy

Willingness to learn

Job description

Role

In this role you will be part of the Community Outreach Service and will support our clients in using their technology devices independently. The role will involve helping clients in their own homes or at our hubs.

We are looking for volunteers who:

1. have a strong understanding of various computer systems, software applications, and hardware components. This includes knowledge of operating systems, productivity suites, internet browsers, and common issues that users may encounter.
2. Can diagnose and troubleshoot technical problems.
3. Can communicate effectively and explain complex technical concepts in simple and understandable terms, actively listen to users’ concerns, and provide clear instructions.
4. Will be patient and empathetic while working with clients of varying levels of technical understanding and ability.
5. Will be willing to keep learning and keep their knowledge up to date.

Becoming a volunteer is a wonderful opportunity to make a difference and support your local community. Vision Norfolk also offers regular advice, support, and training and payment of out of pocket expenses agreed in advance.

Time Commitment

Hours are flexible depending on which activities you participate in and how much time you would like to commit. We are looking for volunteers across Norfolk.

About the organisation

Vision Norfolk aims to improve the confidence, skills and social engagement of vision impaired people of all ages in Norfolk by delivering high-quality services and practical and emotional support which enables them to live independent and fulfilled lives.

How to apply: If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place –
E: [e-mail]
T: 01263 519454

Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website.