Technology Support Team Leader

Vero HR Ltd; Lancaster; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A technology solutions provider in Lancaster is seeking an experienced Technology Support Team Leader to manage and mentor our IT Helpdesk team. The ideal candidate will have a background in 2nd line support with strong problem-solving skills and a passion for delivering exceptional customer service. This role offers a competitive salary and a hybrid working arrangement, along with a comprehensive benefits package including pension contributions and training support.

Benefits

Competitive salary

Hybrid working arrangement

Comprehensive benefits package

Qualifications

• Proven experience in a similar role delivering 2nd line support and assisting with 3rd line tasks.
• Knowledge of Azure Administration is a plus.
• ISO 27001 certification preferred.

Responsibilities

• Oversee the day-to-day running of the IT Helpdesk.
• Lead, support and mentor IT Support Engineers.
• Manage disaster recovery and data security.

Skills

Troubleshooting

Problem-solving

Organisation

Tools

Windows OS

Microsoft Office

O365

Azure

Five9

Mitel

Job description

About the opportunity

Are you an experienced IT professional with a passion for leadership and first-class customer support? We’re looking for a Technology Support Team Leader to play a key role in managing and mentoring our IT Helpdesk team, ensuring that our colleagues have secure, reliable, and efficient technology at their fingertips.

Key Responsibilities

• Oversee the day-to-day running of the IT Helpdesk, ensuring service requests are prioritised and resolved effectively.
• Lead, support and mentor our IT Support Engineers.
• Provide exceptional customer service, ensuring colleagues across the business feel supported and empowered by IT.
• Manage disaster recovery, data security, and routine IT operations (backups, virus protection, system health checks).
• Collaborate with colleagues, managers, and directors to align IT services with business needs.
• Support budgeting, licensing renewals, and deliver IT projects that make a real impact.

Experience

• Proven experience in a similar role delivering 2nd line support and assisting with 3rd line tasks.
• Strong troubleshooting, organisation, and problem-solving skills
• Knowledge of Windows OS, Microsoft Office, O365, Azure, and telephone systems (Five9 & Mitel)

Desirable experience

• Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL.
• Experience collaborating with external/outsourced partners to deliver services.
• ISO 27001 certified
• ITIL qualification
• Azure Administration experience

Why Join Us?

We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader, you’ll be at the heart of keeping our business connected and secure.

We offer a collaborative culture, opportunities for training and development, and the chance to be part of a company that values innovation and people.

Benefits

• Competitive salary of £35,000 per annum.
• Hybrid working arrangement 2-3 days in the office.
• Comprehensive benefits package, including pension contributions, flexible working options, and training support for continued professional development.