Technology Operations Team Lead

Vitality; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare and insurance provider is seeking a Technology Operations Team Leader in their Bournemouth office. This role combines hands-on technical work with leadership, guiding a team to ensure reliable IT services. The ideal candidate has strong skills in Microsoft technologies, Active Directory, and a talent for translating technical concepts into business-friendly terms. The position allows for flexible working arrangements and offers opportunities for personal growth.

Qualifications

• Hands-on technical experience combined with leadership responsibilities.
• Proficient in Microsoft technologies including Active Directory.
• Ability to translate complex technical concepts for a non-technical audience.

Responsibilities

• Guide a team ensuring reliable IT services across the organisation.
• Shape team culture and drive operational excellence.
• Monitor technology operations performance against KPIs and SLAs.

Skills

Technical leadership

Microsoft technologies

Active Directory

Networking

Storage concepts

Communication skills

Job description

About The Role

Team – Technology Enablement Working Pattern - Office based rolein the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role :

• Comfortable balancing hands‑on technical work with leadership responsibilities.
• Strong background in Microsoft technologies, Active Directory, networking, and storage concepts.
• Skilled at translating technical concepts into business-friendly language.

What this role is all about

As our Technology Operations Team Leader, you’ll guide a talented team of technical experts ensuring smooth, reliable IT services across the organisation. This is a hands‑on leadership opportunity where you’ll shape team culture, drive operational excellence, and champion continuous improvement, all while developing your own leadership capabilities with strong support for growth.

Key Actions

• Reliably contribute as a player / manager role within the function with a collaboration and contribution attitude
• Lead, motivate, and develop team members to achieve individual and team objectives.
• Build, monitor and manage technology operations performance against SLAs, KPIs, objectives and strategy.

Promote a culture of accountability, customer focus, and continuous improvement....