Technology Business Analyst

Sanctuary Group; Worcester; Hybrid; GBP 39,000 - 42,000; Full time

Job summary

A prominent housing and care provider in the UK is seeking a Technology Business Analyst to enhance technology capabilities. You will engage with stakeholders to gather and document requirements, support testing, and improve service delivery. Ideal candidates will have strong business analysis skills, experience with Microsoft 365 and Visio, and a collaborative approach. The role offers a salary between £39,659-£41,746 per year, diverse benefits, and a balanced home-office working environment.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support and tools

Qualifications

• Proven experience in Business Analysis or related discipline.
• Experience of producing quality business documentation.
• Proven experience in defining business requirements.

Responsibilities

• Document user and customer requirements.
• Deliver and support production of business process maps.
• Manage relationships with stakeholders.

Skills

Business Analysis

Business Documentation

Customer/User Research Methods

Strong Communication Skills

Advanced Microsoft 365

Microsoft Visio

Tools

Microsoft 365

Microsoft Visio

Job description

Technology Business Analyst

Worcester based with a balance of home and office working

£39,659-£41,746 per year

35 hours per week - Monday to Friday 9am to 5pm

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Sanctuary is one of the UK’s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

The Technology Business Analyst role sits within the Technology department which is responsible for delivering technology capability within Sanctuary Group to ensure employees have access to the systems they need to perform their duties.

As a Technology Business Analyst you would work with business stakeholders and technical teams to define, analyse, and deliver technology-enabled solutions that support service improvements and organisational goals.

The role of Technology Business Analyst will include:

• Partner with internal and external customers to document user and customer requirements using a range of user and customer research methods that enable the implementation of effective change and the realisation of improved or transformed customer/user outcomes
• Deliver and support the production of requirements (functional and non-functional, including CX/UX), business process mapping and modelling and general technology related consultancy requiring analytical support
• Support Technology testers and operations teams in their testing and preparation for adopting a solution prior to its deployment and during transition into service
• Manage relationships, communicate effectively and maintain good working relationships with customers and stakeholders, identifying any shortfalls in service delivery and ensure they are dealt with appropriately, escalating issues where appropriate

Skills and experiences:

• Proven experience in Business Analysis or a related discipline
• Proven experience of producing quality business documentation / artefacts (BRD / BPM)
• Proven experience of business requirements definition (functional, non-functional and CX/UX), leading to technology implementation
• Strong communication, (written and verbal), and relationship building skills
• Advanced Microsoft 365 and Microsoft Visio

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your well-being is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £37,414 with an additional policy allowance of £2,244 per annum (rising to £39,383 with an additional policy allowance of £2,363 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.