Technician - Handpiece Repair

Pertemps Kettering; Northampton; On-site; GBP 25,000; Full time

Job summary

A professional firm is seeking a Technician for their Workshop in Northampton. The role involves repairing dental handpieces, ensuring quality service, and managing customer communication. Key requirements include strong mechanical aptitude, attention to detail, and a mechanical background. An immediate start is available with a competitive salary of £25,000 plus a 10% bonus. Training opportunities are also available for career development.

Benefits

10% Bonus

Qualifications

• Experience in a mechanical role preferred.
• Ability to communicate with customers positively.
• Willingness to learn and adapt under pressure.

Responsibilities

• Repair and service dental handpieces to a high standard.
• Communicate repair progress and costs with customers.
• Manage workload efficiently to support a 24-hour turnaround.

Skills

Mechanical background or strong mechanical aptitude

Basic IT literacy

High attention to detail

Strong communication skills

Commercial awareness

Education

GCSEs in English and Maths (or equivalent)

Job description

I am working with a professional firm that is seeking a skilled Technician to join their Workshop team.

This position offers an immediate start and a great opportunity to develop technical expertise within a specialist environment.

Job Specification: Technician - Handpiece Repair

Department: Workshop

Location: Northampton

Reports To: Workshop Manager

Start Date: Immediate Start Available

Salary: £25,000 + 10% Bonus

Role Purpose

To repair and service dental handpieces to a high standard while delivering excellent customer service throughout the repair process. The role requires effective workload management, communication with customers, and collaboration with internal teams to support a 24-hour repair turnaround commitment.

Key Responsibilities

• Technical
  • Assess, repair, and provide quotations for dental handpieces.
  • Ensure all repairs meet required quality standards.
  • Maintain accurate job sheets and documentation.
  • Develop a thorough working knowledge of dental handpieces and their uses.
  • Monitor and follow up on outstanding work.
• Customer Service
  • Communicate with customers regarding repair progress, costs, and queries.
  • Liaise with internal and external stakeholders including logistics, sales, OEMs, and key accounts.
  • Support occasional sales activities (training provided).
• Operational
  • Manage daily workload efficiently to meet the 24-hour turnaround requirement.
  • Assist with booking in jobs and managing workflow.
  • Be available for OEM training in the UK or internationally.
  • Participate in exhibitions, events, and company projects as required.
  • Perform additional duties to support wider business needs.

Person Specification

• Essential Experience & Skills
  • Mechanical background or strong mechanical aptitude.
  • Basic IT literacy, particularly with Windows systems.
  • High attention to detail and focus on quality.
  • Strong communication and customer service skills.
  • Commercial awareness.
• Education
  • GCSEs in English and Maths (or equivalent).
• Other Requirements
  • Full, valid driving licence.
  • Willingness to undertake internal and external training.
  • Ability to work effectively under time pressure.