Technician - Digital

JCDecaux; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital advertising company in Nottingham seeks a motivated individual to support their Digital asset estate. Responsibilities include monitoring and investigating issues, providing communication to business users, and assisting on new projects. Ideal candidates will have communication skills, experience in diagnostics, and a proactive approach to maintenance. The role offers benefits like a travel allowance and training opportunities.

Benefits

Travel allowance

Equipment provided

Training for HGV and Forklift qualifications

Qualifications

• Strong communication with business users and management.
• Ability to monitor and diagnose issues in the field.
• Experience in digital asset maintenance preferred.

Responsibilities

• Provide regular communication on critical issues.
• Monitor and investigate faults in the field.
• Assist with new project builds and commissioning.

Skills

Communication skills

Diagnostic skills

Problem-solving

Preventative maintenance

Tools

Zendesk ticketing system

Mobile/Web Monitoring tools

Job description

Overview

The main purpose is to provide day to day support for the Digital asset estate, maintain Digital assets to high standards always, working closely with business users and Digital IT Team ensuring issues are addressed correctly.

Job Details

Bonus (based on individual & company): 8.33%

Working Pattern: Day (Monday – Friday, 40 hours per week, from 6am to 3pm)

Location of Role: Nottingham

Equipment provided: Company van to commute to work or alternatively a travel allowance if based at the depot, Mobile phone, PPE and all equipment to complete your work.

Training provided: All job specific training and dependent on role external training like HGV, Forklift and electrical qualifications may be offered.

Benefits

Our brilliant benefits | JCDecaux UK: https://www.jcdecaux.co.uk/join-us/our-benefits

Responsibilities

• Provide regular communication to the business on critical issues.
• Propose improvements on regular maintenance.
• Provide Digital Asset installation support and carry out commissioning in the field of newly installed assets.

Issue Management & Support

• Monitor, Diagnosis, and investigation of new/existing faults out in the field.
• Escalate issues to relevant teams e.g. UK Incident Management, Local operations and Digital IT.
• Actively monitoring Players via Mobile/Web Monitoring and act as necessary to resolve.

Communication

• Regular communication on issues via Zendesk ticketing system or via regional email groups and Line Manager/s.
• Strong communication with all business users.
• Provide documentation and information as required on critical incidents.
• Advise senior management of any new problems / solutions.

Maintenance & Improvements

• Replace IT equipment and Digital asset components.
• External/Internal Cleaning of Digital assets ensuring high quality standards are maintained always.
• Reporting any issues in the field and implement plans to fix in a timely manner within agreed SLA’s where possible.
• Actively plan & contribute to preventative maintenance activities and report any issues promptly.
• Support colleagues from formats who may need to help on the Digital estate to help meet SLA’s.
• Provide support in other business areas where necessary.

Project Support

• Assist with new project builds particularly in the commissioning processes (full training to be provided).