Technician

Access Creative College; Wreningham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in the UK is seeking a support staff member to ensure the smooth running of facilities and provide technical assistance to students and staff. Responsibilities include assisting with equipment setup, maintaining cleanliness and functionality of resources, acting as the contact point for support requests, and scheduling equipment maintenance. This role focuses on delivering an exceptional student experience and requires strong organizational skills and a proactive approach.

Benefits

Generous Holiday Allocation

Wellbeing Benefits: Health Cash Plan, Doctorline GP Service

Employee Assistance Programme

Discounts at over 800 retailers

Enhanced Maternity, Paternity and Sick pay

Responsibilities

• Assisting the Campus Team in the setup and maintenance of equipment for lessons.
• Ensuring facilities and resources are clean and well maintained.
• Acting as point of contact for Students and Staff.
• Responding to support requests in a timely manner.
• Overseeing booking systems for resources.
• Scheduling and performing equipment tests and maintenance.
• Implementing preventative maintenance schedule for equipment.
• Liaising with external contractors for building maintenance.
• Testing building systems routinely and maintaining records.
• Supporting students with technical resources and systems.
• Acting as keyholder for the site.
• Working on facility upgrades with the Campus Facilities Manager.
• Planning and implementing room upgrades with the technician team.
• Managing room bookings with Head of Center.
• Offering support to student projects and outside events.
• Liaising with IT technicians to ensure smooth IT infrastructure.

Job description

To support the smooth running of the Campus, working closely with the Resource Manager to ensure that the buildings, facilities and services are provided and maintained to all company and legislative standards. To provide front line technical, resources and facilities related support to students and staff with the focus on the provision of an exceptional student experience. This is a student-facing role, supporting staff and students directly in smooth running of the day to day facilities and resources required for lessons.

Duties and Responsibilities

• Assisting the Campus Team in the setup and maintenance of equipment for lessons, coursework, exams and special events.
• Ensuring all facilities and resources are clean, tidy and well maintained.
• Acting as point of contact on site for Students and Staff requiring assistance and / or support with equipment, facilities and resources.
• Responding to and resolving support requests in a timely manner.
• Overseeing booking systems, booking resources out to staff and students.
• Scheduling and performing equipment tests and maintenance.
• Implementing regular preventative maintenance schedule to ensure equipment and facilities are ready and available for course delivery as well as evening and weekend bookings where appropriate.
• Liaising with external contractors with regards to electrical, security, fire alarm maintenance and upgrade work.
• Ensuring that building systems (alarms etc) are tested routinely across site and maintain accurate records in line with company processes and procedures.
• Supporting students and staff with the set up and use of technical and specialist resources and systems.
• Acting as keyholder for the site, being responsible for opening / closing the building in line with shift pattern and being available out of hours to answer alarm call outs.
• Working with the Campus Facilities Manager to plan and upgrade facilities, including budgeting for works and appointing contractors.
• Working with the technician team to plan and implement room upgrades and redesigns.
• Assisting with the creation and management of inductions and user tests for specialist facilities.
• Managing room bookings, working with the Head of Center in timetabling sessions and resources.
• Offering support to student projects and outside events by keeping an overview of the curriculum and consulting with tutors.
• Liaising with IT technicians and the central IT team to ensure a smooth running of the IT infrastructure.

We are 'Access Creative College' (ACC), formerly known as Access to Music, and were founded in 1992. We're an Ofsted 'Good' provider that reach every corner of the country, with 7 campuses and over 2,500 students nationwide. We are part of Access Education Group which boasts 32 campuses nationwide with over 5,000 students & apprentices across ACC, dBs Institute (Higher Education) & Access Sport.

What we offer?

• Generous Holiday Allocation
• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work
• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!
• Paid Leave: Enhanced Maternity, Paternity and Sick pay.