Technical Writer

NatWest Group; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services provider in Edinburgh seeks a Technical Writer to create and edit API documentation and user manuals. You will collaborate with engineering teams and subject matter experts to ensure documentation meets industry standards. Ideal candidates have experience as a technical writer, a passion for user-driven content, and a solid grasp of technical concepts. This role offers the opportunity to work closely with diverse teams to deliver high-quality documentation.

Qualifications

• Experience as a technical writer in a tech organization.
• Passion for creating great documentation for various end user personas.
• Solid understanding of technical concepts like API specifications.

Responsibilities

• Create and edit technical API documentation and user manuals.
• Collaborate with feature teams to create and revise existing documentation.
• Research information from subject matter experts to ensure accuracy.

Skills

Technical documentation creation

Communication

Attention to detail

Understanding of API specifications

Tools

JIRA

Confluence

Job description

Join us as a Technical Writer

The role of the technical writer is varied and requires interaction across many engineering and product teams, a typical day would include;

• Advocating for clients and end users to ensure that their needs are anticipated and can be served by Boxed documentation
• Creating, writing and editing technical API documentation as well as user manuals, software documentation, instructional guides and product guides
• Collaborating with feature teams to review and/or create draft documentation and revise existing documentation for accuracy, clarity, and adherence to industry standards
• Researching and gathering information from subject matter experts (e.g. Product Owners/Managers, architects etc), feature teams, and existing resources to ensure accuracy and comprehensiveness of documentation
• Collaborating with tech writers and content team to adhere to and maintain consistency with other Boxed content/channels
• Spending time with product owners, product managers, engineers, and architects to stay up-to-date with product updates, changes, and developments

The skills you\'ll need

• Experience as a technical writer in a tech organisation, preparing documentation within end to end delivery/go-to-market processes
• Passion for creating great documentation that can serve a variety of end user personas and their respective learning objectives
• Solid understanding of technical concepts such as API specifications and the ability to grasp complex ideas quickly
• Excellent command over language, grammar, and technical writing conventions to convey complex information in a clear and concise manner, including translating technical jargon into user-friendly content
• Deep understanding of client and end user documentation needs for various personas, and the ability to represent their needs to internal teams to drive quality and comprehensive documentation
• Driven to continuously improve processes and ways of working whilst also maintaining the balance of delivering against immediate objectives
• Curious and self driven to learn how products or platform capabilities work

Addition useful experience would include:

• Experience in software engineering, test engineering, dev ops favourable
• Experience of working with agile tool sets such as JIRA and confluence
• Knowledge of Financial Services as a sector and/or SAAS