Technical Support Specialist – Cybersecurity & Networking

Barracuda; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity firm in the UK is seeking highly motivated computer and networking technicians for an entry-level role. This position focuses on providing top-notch customer support for their networking and security products while documenting and troubleshooting client issues. Candidates should have knowledge in IT security, experience with customer support, and familiarity with various technical tools. Opportunities for career development and a supportive team environment are offered.

Benefits

Internal mobility opportunities

Team that values your opinion

Equity options

Qualifications

• Good knowledge in network/IT security and/or data protection.
• Experience in Linux Command Shell.
• Customer-centric approach to support.

Responsibilities

• Provide superior customer support on products.
• Interface with customers to solve issues.
• Document and escalate product bugs.

Skills

Customer-focused support

Knowledge in network/IT security

Linux Command Shell experience

Salesforce experience

Fluent English

Tools

Microsoft Windows Server

VMware

Hyper-V virtualization

Exchange

SQL

Job description

A leading cybersecurity firm in the UK is seeking highly motivated computer and networking technicians for an entry-level role. This position focuses on providing top-notch customer support for their networking and security products while documenting and troubleshooting client issues. Candidates should have knowledge in IT security, experience with customer support, and familiarity with various technical tools. Opportunities for career development and a supportive team environment are offered.