Technical Support Officer

Cognibox; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading certification body is seeking a Technical Support Officer in Manchester to manage ISO technical operations. You'll conduct application reviews, coordinate audits, and support the technical team. Candidates should demonstrate strong analytical skills, exceptional communication abilities, and experience in cross-functional collaboration. The role includes a hybrid work model allowing flexibility and comprehensive benefits like a healthcare plan and generous leave. Join an inclusive environment and help empower organizations to achieve their potential.

Benefits

Healthcare Plan

Generous annual leave

Cycle-to-work Scheme

Pension scheme with employer contributions

LinkedIn Learning License

Qualifications

• Strong analytical and decision-making abilities in risk assessment.
• Exceptional communication and relationship-building skills.
• Experience working collaboratively across teams.

Responsibilities

• Conduct preliminary checks of audit reports.
• Review incoming applications for audits.
• Liaise with UKAS to arrange audits.

Skills

Analytical and risk-based decision-making

Exceptional communication skills

Cross-functional collaboration

Team-oriented mindset

Education

ISO Foundation or Internal Auditor qualifications

Job description

Technical Support Officer

Department: Business Support

Employment Type: Fixed Term Contract

Location: Manchester, UK

Reporting To: Technical Team Manager

Description

Empowering organisations to achieve their highest potential.

At Alcumus ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive solutions, we work with customers to strengthen their business through ISO certification, ISO training and consultancy, all delivered by our inhouse expertise.

The Technical Support Officer plays a key role in keeping our ISO technical operations running smoothly. You’ll support the Technical team with day-to-day activity, including managing application review approvals, conducting preliminary report checks, coordinating recertification planning reviews, and arranging accreditation-body witnessed assessments for our auditors. To thrive in this role, you’ll bring strong attention to detail, excellent organisational skills, confident decision-making, and a proactive approach to learning in an ever-evolving digital environment.

What that means day to day

• Conduct preliminary checks of audit reports
• Review incoming applications to determine risk, audit duration, and auditor competence
• Review incoming mid-cycle contract reviews
• Liaising with UKAS to arrange required auditor witness assessments
• Handle customer queries outside of the certification cycle to ensure ongoing adherence to compliance requirements
• Assist with resource allocation and audit planning
• Support the sales teams with complex quotes, this includes attending customer meetings as a technical advisor
• Ad-hoc responsibilities as required by the Technical Team Manager

What you’ll need to be successful

Essential:

• Strong analytical and risk-based decision-making abilities, effectively applying both theoretical insights and practical experience.
• Exceptional communication and relationship-building skills, with a proven ability to engage effectively with colleagues, clients, and stakeholders.
• Cross-functional collaboration expertise, seamlessly working across teams and departments to achieve shared objectives.
• Team-oriented mindset, thriving in dynamic environments while working collaboratively with others.

Desirable:

• Experience with ISO management system standards (such as Quality, Environmental, and Occupational Health & Safety).
• ISO Foundation or Internal Auditor qualifications (e.g., ISO 9001, 14001, 45001, 27001).
• Knowledge of ISO 17021 and/or ISO 17065 requirements.
• Understanding of information security and energy management system standards.
• Working knowledge of the certification industry, with awareness of key processes, trends, and best practices.

What you'll get in return

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

Personal Health & Wellbeing / Benefits
🌴Generous annual leave
🏥 Healthcare Plan
💟 Annual Giving Day – an extra day to give back to yourself or your community

🚲 Cycle-to-work Scheme

Future Planning
💰 Pension scheme with employer contributions
💸 Rewards Program – access to discounts and cashback
🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.