Technical Support Manager - Specialist Services

BT Security; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Network Engineering Specialist in Swindon to undertake essential engineering activities. This role requires DV Security Clearance and involves responsibilities like system administration, developing continuity strategies, and acting as the single point of contact for incidents. Ideal candidates will have extensive experience in managing secure IT platforms and working with high-profile stakeholders. Competitive salary and numerous professional benefits are offered.

Benefits

Competitive salary

10% on target bonus

BT Pension scheme

On-call allowance

25 days annual leave

Flexible benefits

World-class training

Equal family leave from January 2025

Enhanced women’s health support

24/7 private virtual GP appointments

Paid carer’s leave

Option to join BT Shares Saving schemes

Discounted broadband packages

Access to hundreds of retail discounts

Responsibilities

• Accountable for platform System Administration in supporting critical Networks.
• Responsible for developing and maintaining the Business and Service Continuity Model and strategy.
• To be Single Point of Contact (SPOC) for critical incidents across the Managed Service.

Skills

Troubleshooting

Issue Resolution

Network Integration

Network Security

Incident Management

Education

Experience of implementing and administrating highly complex secure IT platform strategies

Experience of implementing and running highly secure complex Network Operation Centres

Experience in leading in a high-pressure environment

Experience of working across several high-profile stakeholders

Job description

Recruiter: Krystle James Career Grade: D Internal Closing Date: 11/12/25

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected we are The Protectors. We deal with thousands of cyber‑attacks every day so millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact.

You’ll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission‑focused work is innovative, inspiring and technologically challenging, making every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters

The Network Engineering Specialist undertakes engineering activities that contribute towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

This job role is based outside of Swindon within a 30‑minute commute. Onsite (5 days office based). Plus 1 in 2 call‑out obligation. Monday‑Friday 9am‑5pm. You must be able to obtain DV Security Clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this.

What you’ll be doing

• Accountable for platform System Administration in supporting critical Networks.
• Responsible for developing and maintaining the Business and Service Continuity Model and strategy.
• To be Single Point of Contact (SPOC)/direct leadership and act as director for all critical Incidents and Major Incidents across the Managed Service whilst deputising for your Senior Manager.

Essential Skills

• Troubleshooting
• Issue Resolution
• Network Integration
• Network Security
• Incident Management

What we’d like to see on your CV

• Experience of implementing and administrating highly complex secure IT platform strategies and solutions – MANDATORY.
• Experience of implementing and running highly secure complex Network Operation Centres – MANDATORY.
• Working across several high‑profile stakeholders – MANDATORY.
• Experience in leading in a high‑pressure environment – MANDATORY.

Benefits

• Competitive salary
• 10% on target bonus (depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On‑call allowance (depending on the requirements of the role)
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World‑class training and development opportunities
• From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It applies to all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV packages
• Access to hundreds of retail discounts including the BT shop

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year – and with nearly 3,000 employees we are also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we will invest in you, nurture your potential and shape your future – whatever your background or experience.

A growing global company at the forefront of the information age, BT employs 90,000 people in 180 countries. With huge scale, we realise that great achievements come from being personal, simple and brilliant for our customers while creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A few points to note

Although these roles are listed as full‑time, if you are a job‑share partnership, work‑reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic‑minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We are committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the job description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.

Equal Opportunity

BT is an equal opportunities employer. All employees are employed on the basis of their skills, experience and abilities and we do not discriminate in any way.