Technical Support Engineer / Service Desk

Talent Locker; Eastleigh; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading IT support provider in Eastleigh is looking for a Technical Support Engineer to provide onsite 1st and 2nd line support. This role involves troubleshooting a variety of technologies in a collaborative environment, ideal for someone eager to enhance their skills. Candidates must have previous MSP experience and excellent communication skills. The role offers career progression, commission opportunities, and tangible benefits like additional annual leave and regular social events.

Benefits

Commission opportunities

Extra annual leave for loyalty

Time off in lieu

Funded team rewards

Regular social events

Strong coffee on tap

Qualifications

• Experience in 1st/2nd Line Service Desk is essential.
• CompTIA+ or equivalent qualification required.
• Knowledge of Microsoft 365 and business applications needed.

Responsibilities

• Troubleshoot Microsoft 365 issues and support networks.
• Handle multiple support tickets and manage priorities.
• Collaborate with team to solve complex technical issues.

Skills

1st/2nd Line Service Desk Experience

Strong customer communication skills

Problem solving

Education

CompTIA+ or equivalent IT industry qualification

Tools

Microsoft 365

Active Directory

Remote support tools

Networking hardware

Job description

Technical Support Engineer / Service Desk - (1st & 2nd Line) - SME IT Support Provider

Southampton | Onsite | Up to £32,000 | Feb / March start

This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands‑on, customer‑facing, pronounce, and varied. One day might involve troubleshooting Microsoft 365 issues, the next supporting networks, hardware, cloud platforms or security tools. There is constant exposure to real‑world problems rather than a narrow internal setup.

The environment is collaborative rather than siloed. Complex issues are tackled together through a swarm‑style model, giving regular chances to learn from colleagues and strengthen technical judgement. Monthly one‑to‑ones provide space to talk honestly about progress, goals, and next steps, rather than box‑ticking reviews. Career progression is realistic, with a clear track record of internal promotion and development over time.

The role is fully onsite in Southampton, five days a week, which suits someone who values learning alongside others and being part of a close‑knit technical team. The client base is made up of small and medium‑sized businesses, so communication skills matter just as much as technical ability. Prior MSP experience is important, as the work involves juggling tickets, priorities, and SLAs at speed.

Previous experience in an MSP or fast‑paced IT support environment is important hôm along with the following :

• 1st/2nd Line Service Desk Experience
• CompTIA+ or equivalent IT industry qualification
• Microsoft 365 and business applications
• Hardware and networking
• System administration with Active Directory
• Remote support tools
• Cloud knowledge
• Managing multiple tickets working to SLAs
• Strong customer communication skills mouths
• Problem solving and a practical approach
• Full UK driving license

Beyond the role itself, there are tangible extras: commission opportunities, extra annual leave for loyalty, time off in lieu, funded team rewards, regular social events, strong coffee on tap, and genuine encouragement to share ideas and improve how things work.