Technical Support Engineer - Remote

Salt; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading fintech firm is seeking a Technical Support Engineer to provide exceptional support for API-based software solutions. In this remote role, you will resolve client issues, collaborate with engineering teams, and manage support processes. The ideal candidate has experience in troubleshooting and API connectivity. This position offers competitive daily rates and the opportunity to work with innovative software microservices.

Qualifications

• Experience delivering exceptional technical support.
• Proven ability to diagnose and troubleshoot API connectivity and microservice issues.
• Experience collaborating with engineering and product teams.

Responsibilities

• Deliver an exceptional support experience to clients.
• Provide support for API-based microservices.
• Diagnose and troubleshoot various technical issues.
• Collaborate with cross-functional teams.
• Manage support processes and tools.

Skills

Exceptional technical support

API connectivity

Troubleshooting

Cross-functional collaboration

Job description

Job Description

Technical Support Engineer – Software Solution – Remote

Daily rate: £200 - £300 (inside IR35)

Duration: 3 – 6 months

Start: ASAP

My client is looking for an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing exceptional technical support for a range of API‑based software microservices and associated products developed for fintech clients.

Key Responsibilities:

• Deliver an exceptional support experience to the client, maintaining end‑to‑end accountability for resolving issues and keeping the client informed of progress in a timely manner
• Provide technical support for API‑based microservices and related software services, ensuring timely resolution of client issues
• Diagnose and troubleshoot technical problems, including API connectivity, microservice interactions, software components, hardware, and network‑related issues
• Collaborate cross‑functionally with teams, including engineering, product management, and cloud operations to resolve complex technical issues
• Support with the set up and management of support processes and tools, maintaining a flexible mindset that processes will need to evolve as new technological capabilities are implemented

Act as the point of contact between the client and internal teams, ensuring the client is kept informed throughout the support lifecycle.