Technical Support Engineer (Previous Relevant Experince is Required)

telent; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology service provider in the United Kingdom is seeking a Technical Support Engineer to join their team in Warwick. This role involves configuring and replacing datacentre equipment, providing support, and ensuring system performance. Ideal candidates should have a proactive approach, strong communication skills, and experience with IT support. This position offers a chance to grow in a dynamic environment with numerous benefits, including generous holiday options and a company pension scheme.

Benefits

34 days holiday plus option to buy/sell days

Company pension scheme

Family friendly policies

Occupational health and wellbeing support

Discounts on Cinema, Restaurants, and Shopping

Qualifications

• Ideal for an organized, proactive and diligent 1st Line Support Engineer.
• Adaptability and strong communication skills are key.

Responsibilities

• Configuration and replacement of datacentre equipment.
• Provide both on-site and on-call support capacity.
• Monitor the availability, performance, and security of TPCMS.
• Address TPCMS issues by resolving or assigning.
• Engage with System Management Team for improvements.
• Ensure SLA targets are exceeded.
• Support transition and training for TPCMS service.

Skills

Vendor certification (VMware, MS Windows System Support, Cisco)

MCafee SIEM Security knowledge

Cisco knowledge LAN/WAN

Juniper knowledge

IP Trade knowledge

Education

IT / ICT further education

Job description

Technical Support Engineer

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights

Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

What youll do

• Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
• Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.

Who you are

This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it's clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success.

Key Requirements

• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge LAN / WAN, Juniper, IP Trade.
• McAfee SIEM Security - Security Information Events Management knowledge
• IT / ICT further education

What we offer

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent

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