Technical Support Engineer | LaunchDarkly Specialist (Hawaii)

LaunchDarkly; United Kingdom; Hybrid; GBP 82,000 - 133,000; Full time

Job summary

A leading software delivery platform is seeking a Technical Support Engineer to resolve customer issues while working in the Hawaii time zone. The ideal candidate will possess strong programming knowledge, excellent problem-solving skills, and a passion for learning. This role involves developing expertise in the company's platform, collaborating with engineering teams, and engaging in continuous professional growth. A commitment to diversity and inclusion is essential in our work culture.

Benefits

Health, vision, and dental insurance

Restricted Stock Units (RSUs)

Mental health benefits

Qualifications

• 5 years of related or equivalent professional experience.
• Ability to work Hawaii time zone hours.
• Experience in troubleshooting customer issues.

Responsibilities

• Develop expertise in the LaunchDarkly platform.
• Support customer issue resolution through troubleshooting.
• Collaborate with engineering to document product issues.
• Engage in professional development for technical skills.

Skills

Knowledge of programming and core concepts

Fluency in at least one programming language

Passion for learning

Job description

A leading software delivery platform is seeking a Technical Support Engineer to resolve customer issues while working in the Hawaii time zone. The ideal candidate will possess strong programming knowledge, excellent problem-solving skills, and a passion for learning. This role involves developing expertise in the company's platform, collaborating with engineering teams, and engaging in continuous professional growth. A commitment to diversity and inclusion is essential in our work culture.