Technical Support Engineer

ZipRecruiter; Carlisle; On-site; GBP 40,000 - 46,000; Full time

Job summary

A consulting firm in IT is seeking a full-time Support Associate based in Carlisle. The role involves providing Level I technical support for onsite and remote users, managing IT helpdesk tickets, and supporting the setup of workstations. Required qualifications include a Bachelor's degree in a related field and customer service experience. A competitive salary range of $55,000 - $62,000 annually is offered.

Qualifications

• 1 year of experience in a customer service role.
• Understanding of IT technology including Microsoft products.
• Basic technical knowledge and problem-solving skills.

Responsibilities

• Provide Level I technical support for onsite and remote users.
• Triage and resolve level I tickets through the IT helpdesk.
• Maintain user accounts and computer changes within Active Directory.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Microsoft 365

Ticketing system

Job description

Overview

Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a consulting firm dedicated to the area of Information Technologies. Some of our clients in Mexico are IECISA, INDRA, CAPGEMINI, IBM, VITRO, among others.

Job Details

Carlisle Glass Plant 400 Park Drive Carlisle, PA 17015 Estados Unidos de América

Salary Range: $62,000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications

• Bachelor’s degree in Computer Information Systems or related field.
• Experience in support or customer service role
• Knowledge of any ticketing system.
• Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365: Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
• Strong customer service skills.
• Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
• Effective written and verbal communication skills.

Responsibilities

• Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
• Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
• Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
• Set up and configure new Windows desktop/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise applications such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
• Participate in meetings and projects or tasks by IT management.

Additional Details

• Job Type: Full-time
• Pay: $55,000.00 - $62,000.00 per year
• Schedule: 8 hour shift
• Work Location: In person
• Ability to commute/relocate: Carlisle, PA 17015: Reliably commute or planning to relocate before starting work
• Experience: Customer service: 1 year

Work Location: In person