Technical Support Engineer

Your Talent Solutions Ltd; Altrincham; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A digital media organization in the United Kingdom is offering a Technical Support Engineer role to support a busy AV/IT desk. This is an opportunity for individuals eager to begin or advance their IT career. Responsibilities include troubleshooting AV/IT issues and providing remote assistance, requiring B2+ language skills in Dutch or French. Benefits include casual dress, company events, and a pension scheme, among others.

Benefits

Casual dress

Company events

Company pension

On-site parking

Work-from-home opportunities

Bonus scheme

Qualifications

• B2+ language skills in Dutch or French are essential.
• A passion for digital technology is required.
• Knowledge of Windows operating systems is necessary.

Responsibilities

• Act as the first point of contact for client support calls.
• Diagnose and troubleshoot technical issues with AV/IT equipment.
• Document incidents accurately in the ticketing system.
• Communicate clearly with clients through written and verbal channels.
• Support continuous improvement through proactive problem-solving.

Skills

B2+ Language skills in Dutch or French

Passion for digital technology

Knowledge of PC hardware configuration

Attention to detail

Friendly communication skills

Job description

Technical Support Engineer

Salary: £25,000 to £28,000 per year (DOE)

Job Type: Full-time

Location: Hybrid (Office & Work From Home)

Schedule: Monday-Friday

Must have B2+ Language skills in Dutch or French

About the Company

Our client is an award-winning digital media organisation working with well‑known retail and commercial brands across the UK. They specialise in delivering innovative digital technology solutions and are experiencing sustained growth, resulting in an exciting opportunity to join their expanding support function.

About the Opportunity

We are seeking a proactive and enthusiastic Technical Support Engineer to join a busy AV/IT support desk. This role is ideal for someone looking to begin or advance their career within IT support. You will be part of a friendly, collaborative team, providing remote technical assistance while gaining hands‑on experience with a range of digital media technologies.

Comprehensive training will be provided on bespoke hardware, software configurations, processes and troubleshooting techniques.

Roles and Responsibilities

• Act as a first point of contact for client support calls and tickets
• Diagnose and troubleshoot technical issues related to AV/IT equipment
• Resolve incidents efficiently and escalation where necessary
• Identify root causes and maintain accurate documentation within the ticketing system
• Work within established processes, ensuring high standards of quality and service
• Communicate clearly and professionally with clients across written and verbal channels
• Support continuous improvement through proactive problem‑solving

Your Skills and Experience

• Must have B2+ Language skills in Dutch or French
• A passion for digital technology and a strong interest in developing an IT career
• Knowledge of PC hardware configuration and Windows operating systems (XP-7 minimum)
• Awareness of remote support desk environments
• Strong attention to detail and a quality‑driven approach
• Friendly, confident communication skills, both written and verbal
• Previous helpdesk experience is beneficial but not essential—ideal for first‑line IT starters

Benefits

• Casual dress
• Company events
• Company pension
• On‑site parking
• Work‑from‑home opportunities
• Bonus scheme

If you're looking for a Technical Support Engineer opportunity to launch or grow your IT support career within a dynamic digital technology environment, we'd love to hear from you. Please include a covering letter outlining your experience and interest in the position