Technical Support Apprentice

Peta Ltd; Fareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading marine electronics company in the UK is looking for a Technical Support Apprentice to gain hands-on experience while providing customer support. Responsibilities include handling inquiries, supporting team members, and conducting service visits. Candidates should have GCSEs in maths and English, good PC skills, and a marine interest. There are career prospects after the apprenticeship, including potential full-time positions within the technical support department. The company offers various benefits including private medical insurance and group income protection.

Benefits

Private Medical with AXA

Medicash Health Cash Plan

Pension (age dependant)

Group Income Protection

Life Insurance

Wide Range of Discounts

Qualifications

• GCSEs in maths and English with at least a grade C/4 required.
• Must be over 18 for potential overseas training.
• Driving licence preferred due to travel requirements.

Responsibilities

• Handle telephone inquiries and provide 1st/2nd line support for FLIR/Raymarine products.
• Manage CRM and email queries, assist colleagues, oversee returns and repairs.
• Conduct in-field service visits and escalate technical issues.
• Support engineering teams and drive product improvement.
• Deliver technical training sessions for customers.

Skills

GCSEs in maths and English

Marine interest

PC literacy

Microsoft 365 usage

Communication skills

Logical fault finding

Electrical repair

Ethernet networking

Self-motivated

Team player

Flexible

Organised

Driving licence (preferred)

Education

GCSEs in maths and English with at least a grade C/4

Job description

About The Role

Start your tech career with us as a Technical Support Apprentice. Gain hands‑on experience, solve real issues, and learn from expert mentors while supporting users and working with modern tools. If you're curious, motivated, and eager to grow, this is your perfect first step to a future in IT.

PETA are proud to be working with Raymarine UK to recruit an apprentice within the Technical Support Department, focusing on customer support (office‑based and infield).

Training to be provided

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22‑month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6‑8 weeks with visits from your PETA Learning & Development Coach.

About the role

The IT Technical Support Apprentice will be responsible for the following duties:

• Handle telephone enquires and provide 1st/2nd line support for FLIR/Raymarine products
• Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes
• Conduct in‑field service visits and elevate technical issues with full triage to relevant teams
• Support engineering teams and drive product improvement through technical expertise and customer feedback
• Act as a technical subject matter expert to train and mentor team members
• Deliver technical training sessions for customers
• Perform other assigned duties

What are the career prospects at Raymarine?

After the successful completion of the apprenticeship there will be the opportunity for a full‑time position within the technical support department.

Essential Skills

• GCSEs in maths and English with at least a grade C/4
• Marine interest
• PC literacy
• Microsoft 365 usage
• Communication skills
• Logical fault finding
• Electrical repair
• Ethernet networking
• Self‑motivated
• Team player
• Flexible
• Organised
• Aged 18+ due to the potential of overseas training
• Driving licence is preferred as there will be an element of travelling to events

About Us

For more than 80 years, we’ve been global leaders in high performance marine electronics for the recreational boating and light commercial marine markets. We continue to innovate and provide full electronic systems to boaters around the world. Our products are engineered for the tough marine environment and renowned for ease‑of‑use, rugged design and reliability.

Company Benefits

• Private Medical with AXA
• Medicash Health Cash Plan
• Pension (age dependant)
• Group Income Protection
• Life Insurance
• Wide Range of Discounts

Don’t miss out on this excellent opportunity; apply for the Technical Support Apprentice role today!