Technical Support Analyst / Modern Workplace Engineer

Devonshire Hayes Recruitment Specialists Ltd; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Modern Workplace Analyst for a client in London. The role requires strong IT support experience, familiarity with ITIL, and a good knowledge of Microsoft 365. Excellent customer service skills are essential. This position is full-time in the office, demanding effective communication and technical abilities.

Qualifications

• Experience working in an IT support environment.
• Comfort working within an ITIL framework.
• Good knowledge of Microsoft 365.
• Excellent customer service skills.

Responsibilities

• Support users with IT issues.
• Handle incidents, requests, and changes.
• Work full time in the office.

Skills

IT support experience

ITIL framework

Microsoft 365 knowledge

Customer service skills

Job description

Overview

Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team.

Responsibilities

• Experience working within an IT support environment
• Comfort working within an ITIL framework (incident, request, change, problem).
• Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).
• Familiarity with Windows 10/11 desktops, Intune, Autopilot.
• A knack for explaining tech in plain language, without jargon.
• Excellent customer service skills both over the phone and in person.
• This opportunity requires you to work in the office full time (5 days per week).

Nice to have / Desirable

• Experience with Freshservice (or another ITSM platform).
• Familiarity with Active Directory and Azure Active Directory basics.