Technical Services Manager

Woop ltd; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading technology firm in London is seeking a Microsoft Collaboration Technical Specialist to provide technical leadership on Microsoft Teams and broader Microsoft 365 infrastructure. This key position requires experience in secure service design and deployment across an enterprise-grade environment. The ideal candidate will manage critical systems, oversee firmware rollouts, and ensure compliance with security frameworks.

Qualifications

• Proven experience as a Microsoft Collaboration Technical Specialist or similar role.
• Strong understanding of service design and deployment.
• Ability to provide technical leadership in a multi-vendor environment.

Responsibilities

• Act as SME and escalation lead for Teams Rooms and AV/VC infrastructure.
• Manage lifecycle and standards for Privileged Access Workstations.
• Configure and maintain Microsoft Intune and Azure AD solutions.
• Lead change management processes and maintain configuration standards.
• Oversee firmware rollouts and software upgrades.

Skills

Microsoft Teams

Microsoft Intune

Azure AD/Entra ID

AV/VC infrastructure

Security compliance

Job description

Overview

We're seeking a highly skilled Microsoft Collaboration Technical Specialist to act as a technical authority for Microsoft Teams, Teams Rooms, Intune, HP Poly collaboration hardware, and the broader Microsoft 365 ecosystem. This is a key position for a confident, proactive expert who can provide end-to-end technical leadership across service design, deployment, security, and support within an enterprise-grade, multi-vendor environment.

You'll lead by example, guiding internal support teams, advising clients on service enhancements, and ensuring compliance with UK government classifications and cybersecurity frameworks. This is a fantastic opportunity to work on enterprise collaboration infrastructure and help shape a secure, modern workplace.

Responsibilities

• Act as SME and escalation lead for Teams Rooms, Teams Phone, PAWs, and AV/VC infrastructure.
• Manage lifecycle and standards for Privileged Access Workstations (PAWs), including secure configuration and FIDO2 policies.
• Configure and maintain Microsoft Intune, Autopilot, and Azure AD / Entra ID solutions, ensuring device compliance and endpoint health.
• Lead change management processes (CMDB, rollback, approval workflows) and maintain configuration standards.
• Oversee firmware rollouts, software upgrades, and infrastructure evaluations.
• Deliver post-incident reviews.