Technical Sales Advisor & Estimator

Reed; Hedge End; On-site; GBP 25,000 - 35,000; Full time

Job summary

An independent plumbing and heating merchant is seeking an Internal Sales Advisor to support customer service and sales teams. The ideal candidate will have strong IT skills, particularly in Microsoft Excel, and knowledge of the plumbing trade. Responsibilities include providing quotations, handling customer inquiries, and maintaining service standards. This role offers a 9-5 workday with flexibility.

Qualifications

• Experience in internal sales or customer service roles.
• Ability to understand customer needs and provide tailored solutions.
• Highly organized and capable of working independently.

Responsibilities

• Act as the first point of contact for customers.
• Provide accurate quotations and advise on stock availability.
• Handle customer inquiries and maintain service standards.
• Liaise with suppliers and handle sales communications.

Skills

Strong IT skills

Knowledge of plumbing/building trades

Excellent communication skills

Organizational skills

Problem-solving abilities

Tools

Microsoft Excel

Microsoft Outlook

Job description

Overview

A well-established, independent plumbing and heating merchant is seeking a skilled Internal Sales Advisor & Estimator to join their team. With decades of industry experience, the company is known for delivering excellent customer service and supplying high-quality products to trade professionals.

This role is central to supporting both external sales and customer service teams, ensuring accurate and timely quotations, and helping drive business growth. Immediate Start Available.

You may be on the trade counter or on the road, and now looking for more of an office-based role working within a supportive and productive team at this exciting time of growth. If so, APPLY NOW

Responsibilities

• Act as the first point of contact for quotation requests from customers and the external sales team.
• Provide accurate and timely quotations, advising on stock availability and delivery timelines.
• Handle customer calls professionally, maintaining high standards of service.
• Collaborate with the commercial team on special orders and customer-specific terms.
• Communicate directly with customers to understand their needs and offer tailored solutions.
• Support the external sales team to build trust and improve quotation conversion rates.
• Liaise with suppliers and reps for take-offs and contract pricing.
• Follow up on leads from the customer service team.
• Manage the sales inbox and respond to emails promptly and effectively.

Ideal Candidate Profile

• Strong IT skills, particularly in Microsoft Excel and Outlook.
• Good knowledge of the plumbing/building/merchant trades and products
• Excellent written and verbal communication skills.
• Solid understanding of sales administration processes.
• Highly organised with strong analytical skills and the ability to work independently.
• Proactive problem-solver with a keen eye for detail.
• Good working knowledge of plumbing products and the ability to advise trade professionals.
• Friendly, approachable, and confident telephone manner.

How to Apply

If you’re passionate about customer service and have relevant industry experience, please submit your CV and cover letter outlining your suitability.

This offers a 9-5 work day with some flexibility on the start and finish times.