Technical Resource Manager

Roc Technologies; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services firm in the UK is seeking a proactive Technical Resource Manager. This role will oversee the technical resource pool, driving employee engagement and performance management while ensuring the right skills are available to meet customer needs. You'll collaborate with various teams to forecast resource requirements and optimize utilization. The ideal candidate has experience managing technical resources, particularly in Networking and Microsoft domains, and is committed to maintaining strong stakeholder relationships.

Qualifications

• Proactive approach to managing technical resources.
• Experience in overseeing employee engagement and career development.
• Strong understanding of recruitment processes for technical roles.

Responsibilities

• Manage technical resources especially in Networking and Microsoft groups.
• Drive employee engagement and performance management.
• Ensure customer satisfaction through stakeholder relationship management.
• Forecast resource requirements and address skills shortfalls.

Skills

Resource management

Employee engagement

Performance management

Stakeholder management

Forecasting

Job description

Job Description

Technical Resource Manager, Hybrid

Roc Technologies is looking for a proactive Technical Resource Manager to oversee our technical resource pool, mainly consisting of networking and Microsoft engineers, architects, and consultants. This versatile role is vital to Roc’s growth plans, ensuring the right skills are available at the right time to meet customer needs while maximising utilisation.

As a key member of the services leadership team, you will oversee employee engagement, career development, recruitment, and vendor accreditation. Working closely with Sales, Project Management, and PMO, you will forecast resource requirements and align technical capabilities with Roc’s strategic imperatives.

Key Responsibilities

• Provide direct line management of technical resources, initially focusing on Networking and Microsoft groups.
• Deliver best practice employee engagement across the full lifecycle.
• Drive effective performance management processes.
• Partner with the People Team and Head of Resourcing to manage recruitment of permanent and contractor staff.
• Maintain strong internal and external stakeholder relationships, ensuring customer satisfaction.
• Forecast future resource requirements and address skills or capacity shortfalls.

Optimise resource utilisation, r...