Technical Quality and Performance Coach

Morrison Utility Services Limited.; Cardiff; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading utility services provider in Cardiff seeks a Technical Quality & Performance Coach to ensure compliance through audits and mentoring work teams. Ideal candidates should have at least 5 years of metering experience and relevant qualifications. This role offers a company vehicle, benefits like a pension scheme, online GP service, and a collaborative work environment focused on safety and quality.

Benefits

Matched or contributory pension scheme

Online GP service

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work schemes

Enhanced parental leave

Discretionary bonus scheme

Qualifications

• Minimum of 5 years' experience in metering.
• Experience in audits and coaching.
• Ability to work collaboratively and drive continuous improvement.

Responsibilities

• Ensure compliance through audits and investigations.
• Mentor meter workers and support external audits.
• Shape technical standards and processes.

Skills

Dual fuel qualification

Gas and electric metering qualifications

Field audit risk identification

Full UK driving licence

Assessor qualification

3 phase and REGT1 qualifications

Job description

Overview

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working? At M Group Energy, we're enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team. You'll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it?

What will you be doing?

As a Technical Quality & Performance Coach, you'll be at the heart of our Technical Safety & Assurance team, ensuring compliance through audits, investigations, and coaching. You'll mentor meter workers, support external audits (MAMCOP, MOCOPA, BSI, NICEIC, Gas Safe), and help shape technical standards and processes. From training forums to accident investigations, your expertise will drive best-in-class metering services. This role covers the CF postcode area and a full UK driving licence is required. Car provided. If you thrive on precision, collaboration, and continuous improvement, this role is for you. Join us and be a key player in safety, quality, and innovation!

• Dual fuel qualification with a minimum of 5 years' experience in metering.
• Other relevant qualifications in gas and electric metering.
• Ability to identify technical risks during field audits.
• Full UK driving licence
• Assessor qualification desirable
• Additional qualifications such as 3 phase and REGT1 desirable

Our values and inclusion

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We\'re responsible and go further for our people, clients, communities and the planet
• We\'re open and seek new and better ways of exceeding expectations
• We\'re together and as one team; the whole is greater than the sum of the parts
• We\'re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you\'re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It\'s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

Benefits

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Company van/vehicle and fuel card for business use (telematics installed)
• Discretionary bonus scheme

Note: This role offers; 22 days plus bank holiday