Technical Program Manager - Stores (Payment & Infrastructure)

Marks and Spencer; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Technical Program Manager to lead critical technology initiatives aimed at modernizing infrastructure for in-store operations. The role requires proven experience in managing large-scale infrastructure transitions, with responsibilities including delivering a transformation roadmap, managing governance frameworks, and serving as a liaison among stakeholders. The company prides itself on its inclusive culture and offers various employee benefits including discounts, flexible working policies, and well-being support.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Induction and training programmes

Wellbeing support including 24/7 Virtual GP

Charity volunteer day

Qualifications

• Proven experience in technical programme management within large-scale infrastructure or cloud transformation.
• Strong understanding of enterprise infrastructure including networking, servers, cloud platforms, and security.
• Expertise in governance, risk management, and customer communication.

Responsibilities

• Own and deliver the infrastructure transformation roadmap across multiple workstreams.
• Define programme objectives, success metrics, and governance frameworks.
• Act as the primary liaison between technical teams, senior leadership, and business stakeholders.

Skills

Technical programme management

Enterprise infrastructure knowledge

Governance and risk management

Leadership and influencing

Problem-solving skills

Software development or Technical Product Management

Job description

Summary

As a Technical Program Manager, you will lead the delivery of a critical technology programme: modernising and transforming our infrastructure for In-Store Selling and Stores. This role will drive the transition from legacy systems to strategic platforms, embedding cloud-first principles, and ensuring a cyber-resilient architecture that supports innovation and operational excellence.

You will act as the glue between engineering, architecture, and business teams, orchestrating sophisticated initiatives and ensuring alignment with objectives. This is an exciting opportunity to influence the future of retail technology and deliver outcomes that matter at scale.

All the details

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do:

• Own and deliver the infrastructure transformation roadmap across multiple workstreams (network, cloud, store systems, security).
• Define programme objectives, success metrics, and governance frameworks.
• Develop coordinated plans, manage dependencies, risks, and budgets.
• Act as the primary liaison between technical teams, senior leadership, and business stakeholders.
• Partner with Engineering Managers and Solution Architects to ensure technical feasibility and quality.

Who you are:

• Proven experience in technical programme management within large-scale infrastructure or cloud transformation.
• Strong understanding of enterprise infrastructure (networking, servers, cloud platforms, security).
• Expertise in governance, risk management, and customer communication.Ability to lead sophisticated dependencies and deliver outcomes in fast paced environments.
• Excellent leadership, influencing, and problem-solving skills.
• Experience of software development or Technical Product/Programme Management.

Everyone's welcome

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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