Technical Product Support Specialist

ZipRecruiter; Leeds; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A medium-sized retail organization based in Leeds is seeking a Technical Product Support Specialist. This role involves providing expert technical assistance to customers, troubleshooting product issues, and maintaining excellent service standards. Ideal candidates will have a background in technical support, strong communication skills, and a commitment to customer satisfaction. The position offers a competitive salary and opportunities for professional development in a dynamic environment.

Benefits

Competitive salary

Opportunities for personal development

Bonus structure

Supportive team environment

Qualifications

• Background in technical support in a product-focused role.
• Familiarity with troubleshooting technical products or software.
• A commitment to providing exceptional customer service.

Responsibilities

• Provide technical support to customers via phone, email, and other channels.
• Troubleshoot and resolve product-related issues efficiently.
• Maintain detailed records of customer interactions and solutions.

Skills

Strong problem-solving skills

Excellent communication skills

Detail-oriented approach

Proactive attitude

Job description

Overview

The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry.

Salary: £28,000 - £34,000 per annum. Location: North Leeds / Hybrid. This opportunity is with a medium-sized organisation within the retail industry, known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department.

Responsibilities

• Provide technical support to customers via phone, email, and other communication channels.
• Troubleshoot and resolve product-related issues efficiently and effectively.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Offer guidance to customers on product usage and features.
• Contribute to the creation of support documentation and FAQs.
• Participate in training sessions to stay updated on new products and technologies.
• Ensure customer satisfaction by delivering timely and professional support.

Profile / Qualifications

• Background in technical support in a product-focused role.
• Strong problem-solving skills and a detail-oriented approach.
• Excellent communication skills, both written and verbal.
• A proactive attitude with the ability to learn and adapt quickly.
• Familiarity with troubleshooting technical products or software.
• A commitment to providing exceptional customer service.

What We Offer

• A competitive salary range of £28,000 to £34,000 per annum.
• Opportunities for personal development and career growth.
• A bonus structure to reward your contributions.
• A permanent role within a supportive and collaborative team.
• A Leeds-based office location with accessible transport links.

This is an exciting opportunity for a Technical Product Support Specialist to advance their career. If you are ready to make a positive impact, apply now.