Technical Officer

Wienerberger UK; Sale; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading construction product manufacturer in Sale seeks two Technical Officers to join their team. You'll provide essential technical support and advice related to product specifications and compliance activities. The role requires strong communication skills and a background in the construction sector. Responsibilities include managing customer queries, conducting analysis in accordance with industry standards, and developing ventilation strategies. This is an office-based position with some travel required. Join us to embark on a rewarding career.

Benefits

Annual salary up to £30,000

Training and career growth opportunities

Company Pension

Shareholder opportunity via Share Scheme

Flexible benefits offering

Qualifications

• Experience providing technical support to colleagues/customers.
• Confident technical administrator with strong attention to detail.
• Experience in a similar role within the construction sector.

Responsibilities

• Deliver front-line technical support to customers and internal teams.
• Manage and resolve customer queries and complaints.
• Prepare and interpret thermal transmittance calculations.

Skills

Excellent communication skills

Knowledge of the construction industry

Good numerical skills

Ability to learn quickly

Team working skills

Microsoft Office suite experience

Tools

AutoCAD

Revit

Job description

Come and join us as a Technical Officer at our Sale office in Greater Manchester

Part of wienerberger UK & Ireland, you’ll be joining Building Product Design, a leader in the fields of roofing ventilation, construction membranes, building ventilation, and specialised building products.

About the role

We are currently recruiting for two Technical Officers to join our technical team based in Sale.

The technical team provide support and technical advice to our internal and external customers related to the technical elements of our product range. This includes reviewing construction plans/drawing and providing design and technical advice to customers.

The role can be fast paced and varied, as part of your work will support commercial enquiries which require a quick turnaround to secure the sales/orders.

One position will focus on specification support, the other on compliance activities.

Both positions involve:

• Delivering front-line technical support to customers and internal teams
• Manage/resolve customer queries and complaints
• Prepare and interpret thermal transmittance calculations (U-value) in accordance with BR443 and BS EN ISO 6946 standards
• Conduct condensation risk analyses in accordance with BS 5250 and BS EN 13788
• Perform take-off and quotation services for the cavity tray product range
• Develop ventilation strategies for residential and commercial properties
• Handle special enquiries for non-standard product requests
• Log and monitor customer enquiries, identifying trends and potential issues.

The specification role includes:

• Provide specification support to internal Roofing and Construction sales teams.
• Manage and maintain NBS specifications and BIM content for the product range.

The compliance role includes:

• Maintain and update product documentation
• Support the expansion of the company’s Environmental Product Declarations (EPDs) through data capture and product assessments

Both roles will be office based, so the support you provide is typically via phone/email or video call, but some travel will occasionally be required to assist on projects and site visits.

Hours of Work: Monday to Friday, 9.00am to 5.00pm

About you

You will be a confident technical administrator with strong attention to detail and experience providing technical support to colleagues/customers via phone/email/in person.

You will have experience in a similar role within the construction sector, ideally for a construction products manufacturing business.

You will also have

• Excellent communication skills (both written and verbal)
• Knowledge of the construction industry and construction products
• Good numerical skills
• Ability to learn quickly
• Team working skills
• Comfortable adapting and reacting the changing priorities
• Experience using Microsoft Office suite (e.g. Outlook, Teams, Excel)
• AutoCAD / Revit experience desirable

About our Benefits

• Annual salary: Up to £30,000 (depending on experience)
• Training and opportunities to grow your career with us
• Company Pension
• SIP – ability to become a shareholder via our Share Scheme
• Flexible benefits offering (including health, wellbeing and money saving opportunities)

About wienerberger UK & Ireland

Building Product Design is part of wienerberger UK & Ireland. We are dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.

So what are you waiting for? Come and join us as a Technical Officer and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.