Technical Lead - 3rd Line Support & Team Leadership (Temp)

ESSENTIAL EMPLOYMENT LTD; Taunton; On-site; GBP 100,000 - 125,000; Full time

Job summary

A recruitment agency is looking for a Technical Lead in Taunton to manage a team of technical specialists and ensure the quality of services provided. The role involves prioritizing workloads, handling escalations, and monitoring team performance. Candidates should be prepared for pre-employment checks as all roles may require them. This full-time position offers a competitive rate of £33.95 per hour on a temporary basis.

Responsibilities

• Lead and manage a team of 3rd line technical specialists.
• Prioritise daily workloads and ensure timely delivery of tasks.
• Handle ad-hoc technical escalations and provide guidance.
• Engage with suppliers and stakeholders to maintain service quality.
• Oversee BAU contract renewals for support and maintenance services.
• Monitor performance and drive continuous improvement.
• Ensure compliance with SLAs and service standards.

Job description

A recruitment agency is looking for a Technical Lead in Taunton to manage a team of technical specialists and ensure the quality of services provided. The role involves prioritizing workloads, handling escalations, and monitoring team performance. Candidates should be prepared for pre-employment checks as all roles may require them. This full-time position offers a competitive rate of £33.95 per hour on a temporary basis.