Technical Lead

Watch House; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading coffee brand in Greater London is seeking a Technology Assistant to provide first-line IT support and ensure smooth tech operations. In this junior role, you'll help set up hardware, manage user accounts, respond to support requests, and assist colleagues with system use. The ideal candidate has a genuine interest in technology and a willingness to learn. This full-time position does not require prior IT experience but demands reliability and good communication skills.

Qualifications

• No prior IT job experience is required; enthusiasm and curiosity desired.
• Flexibility to occasionally travel between sites and work weekends.
• Ability to work independently and as part of a team.

Responsibilities

• Set up and configure laptops and hardware for new starters.
• Create and manage user accounts for various systems.
• Monitor and respond to IT support requests, escalating when necessary.
• Support administration of POS and stock systems.
• Liaise with external vendors to resolve support issues.

Skills

Interest in IT/technology

Clear communication skills

Problem-solving mindset

Reliability

Attention to detail

Job description

Technology Assistant at WatchHouse.

In short

This is a junior hands‑on role providing first‑line IT support and ensuring smooth day‑to‑day tech operations across WatchHouse. From setting up laptops to troubleshooting POS systems you'll be the go‑to person helping our teams stay connected and supported. The Tech Ops Assistant works closely with the Tech Manager to deliver reliable IT support, coordinate with vendors and maintain equipment and systems across the business. This is designed as an entry‑level position; no prior IT job experience is required—just enthusiasm, curiosity and a drive to learn.

Directly reports into (Line Manager): Abdul Shahin, Technology Manager.

Key Responsibilities

• Set up and configure laptops and hardware for new starters.
• Create and manage user accounts (SharePoint, Dashlane, Splashtop, POS, etc.).
• Monitor and respond to IT support requests, escalating when necessary.
• Support administration of POS and stock systems.
• Assist colleagues with basic system use and troubleshooting.
• Liaise with external vendors to resolve support issues.
• Track and maintain IT assets across all sites.
• Keep IT process and training documentation up to date.
• Support rollout of new technology (POS features, software updates).
• Provide occasional on‑site support for openings or key projects.

Key to this role

• A genuine interest in IT/technology and a willingness to learn.
• Clear communication skills with a problem‑solving mindset.
• Reliability, patience and attention to detail.
• Ability to work independently as well as part of a team.
• Flexibility to occasionally travel between sites and support both weekdays and weekends.
• Comfort working across both office and café environments.
• Alignment with WatchHouse values: passion, empathy, drive and diligence.

Working at WatchHouse

At WatchHouse we were born from a passion to do better driven by diligence, attention to detail and genuine care for our craft and our people. We are a people‑first business that values individuality, personality and the unique contributions of every team member. We champion diversity, insist on equality and foster inclusion as a non‑negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual and excellence is pursued together. Guided by our core values—passion, drive, diligence and empathy—we build meaningful relationships, celebrate contributions and work with purpose to deliver the Modern Coffee experience.

Employment Type: Full‑Time

Experience: 0 years

Vacancy: 1