Technical Integration ISV Specialist

BloomReach Inc.; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading technology company in the United Kingdom seeks a Technical Integration ISV Specialist to enhance its ecosystem of vendor partnerships. This role involves leading integration designs, creating technical documentation, and providing escalation support for partners. Ideal candidates will have 4–7 years of experience in technical integration or solutions engineering and a strong understanding of APIs. Join us to contribute to impactful integrations that drive business success.

Benefits

Flexible working hours

Professional development budget

Employee Assistance Program

Stock options or Restricted Stock Units

Qualifications

• 4–7+ years in technical integration or solutions engineering.
• Experience with external technology partners or ISVs.
• Strong communication with both technical and non-technical stakeholders.

Responsibilities

• Lead end-to-end technical design of integrations.
• Develop clear and comprehensive documentation.
• Act as primary technical escalation point for partners.
• Monitor live integrations for stability and performance.
• Deliver enablement sessions and workshops to partners.

Skills

Technical integration

REST and GraphQL APIs

Problem-solving skills

Collaboration

Technical documentation

Education

Experience in SaaS, MarTech, or e-commerce

Tools

Integration platforms

Job description

Bloomreach is building the world’s premieragentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize entirecustomer journey.

• We're takingautonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re makingconversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —Loomi AI— so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role

We are looking for a Technical Integration ISV Specialist to help expand and strengthen our ecosystem of technology partners. In this role, you will lead the design, validation, and ongoing success of integrations between Bloomreach and our Independent Software Vendor (ISV) partners.

You will work closely with Product, Engineering, and Technology & Solution Partnerships teams, serving as the technical owner for ISV integrations and ensuring every connector is reliable, well documented, and simple for customers and partners to adopt. You will bring hands‑on integration expertise and strong cross‑functional collaboration skills, contributing directly to the strategy and execution of our integration program.

This role is well suited for someone who enjoys building, refining, and scaling integrations and wants to have a meaningful impact on partner success and customer experience across the Bloomreach product suite.

Your Job Will Be To

Design, Build, and Validate Integrations

• Lead the end‑to‑end technical design of integrations between Bloomreach and ISV technologies, with a focus on quality, performance, scalability, and security.
• Implement or support the implementation of new integrations, whether developed by Bloomreach, an ISV, or funded by a customer.
• Validate integrations through functional, performance, and edge‑case testing before release.
• Ensure integrations are versioned, maintainable, and aligned with Bloomreach product standards.

Create and Maintain High-Quality Documentation

• Develop clear and comprehensive documentation, including setup guides, data flow diagrams, and troubleshooting resources for ISVs, SIs, and customer development teams.
• Keep documentation current as integrations and products evolve, working in collaboration with the Product Documentation Team.
• Partner with Marketing and Partnerships Team to publish and maintain integration resources across Bloomreach's partner‑facing channels.

Provide Technical Expertise and Escalation Support

• Act as the primary technical escalation point for ISV and SI partners as well as internal teams.
• Troubleshoot and resolve complex integration issues in collaboration with Product and Engineering.
• Provide guidance on integration patterns, data structures, API usage, and architectural considerations.
• Work with Product, Engineering, Partnership Team, and Customer Success to identify, prioritize, and plan new integrations or enhancements.
• Advocate for partner needs and ecosystem requirements within the Bloomreach product roadmap.
• Contribute to internal best practices for how integrations are designed, built, validated, and supported.

Monitor, Improve, and Scale Integrations

• Monitor live integrations for stability, performance, and customer adoption.
• Track usage and satisfaction metrics and share insights andrecommendations for improvement.
• Identify risks, gaps, and modernization opportunities across the integration portfolio.

Enable and Empower Partners

• Deliver enablement sessions, workshops, and technical training to help ISVs and SIs build and support high‑quality integrations.
• Produce reusable templates, code samples, and reference architectures that accelerate partner development.
• Build strong technical relationships with partners and act as a trusted advisor.

Innovate and Evolve the Ecosystem

• Stay current with integration technologies, API design patterns, and trends across martech, ecommerce, and data ecosystems.
• Refine and improve internal tools, frameworks, and processes to increase speed, reliability, and developer experience.

Required Experience and Skills

• 4–7+ years in a technical integration, solutions engineering, technical Partnerships Team, or similar role within SaaS, MarTech, e‑commerce, or data platforms.
• Strong experience with REST and GraphQL APIs, webhooks, application to application patterns, and common middleware or iPaaS approaches.
• Practical understanding of data formats and pipelines including JSON, XML, CSV, queues, and streaming.
• Experience working with external technology partners or ISVs.
• Demonstrated ability to create clear and developer-friendly documentation.
• Strong ability to collaborate cross‑functionally and translate partner needs into technical requirements.
• Excellent problem‑solving skills and comfort diagnosing complex integration challenges.
• Strong communication skills with both technical and non‑technical stakeholders.
• A self‑starter mindset with ownership across multiple integration initiatives.

Nice to Have

• Experience with Bloomreach or related technologies such as CDP, AI, personalization, search, or ecommerce platforms.
• Background in ISV ecosystems or marketplace‑driven integration programs.
• Experience with observability tooling including logging, metrics, and alerting.
• Experience, or interest. in modern integration concepts such as Agent‑to‑Agent (A2A) communication or MCP (Model Context Protocol) based integrations.

What Success Looks Like

Within your first 12 to 18 months, you will have:

• Established a clear technical ownership model for ISV integrations and become the primary point of expertise.
• Built a growing catalog of reliable and well‑documented integrations that are easy for customers and partners to adopt.
• Improved time‑to‑market for new connectors and reduced resolution time for integration issues.
• Earned strong advocacy from partners, customers, and internal teams due to the quality and impact of your work.

More things you'll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual‑first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work‑related communications & decision‑making challenges.*

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow‑up check‑ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

The Employee Assistance Program -- with counselors -- is available for non‑work‑related challenges.*

Subscription to Calm - sleep and meditation app.*

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

Everyone gets to participate in the company's success through the company performance bonus.*

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries -- Bloomversaries!*

*(Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!