Technical Events Engineer - Production - Audio Visual

HSBC; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services firm is seeking a Technical Events Lead Engineer in London. You will be responsible for delivering top-notch technology solutions for meetings and events, ensuring seamless interaction for senior management. Ideal candidates will have a background in AV technology, strong troubleshooting skills, and a passion for customer service. The role offers a competitive pay package with extensive benefits including private healthcare.

Benefits

Private healthcare

Pension scheme with employer contribution

Enhanced maternity and adoption pay

Qualifications

• Proven experience in meeting and event delivery.
• Excellent troubleshooting and technical skills.
• Ability to meet high-level business requirements.

Responsibilities

• Serve as primary contact for technology inquiries.
• Plan and deliver meetings and events.
• Proactively monitor and resolve technology issues.

Skills

Exceptional customer service

Administrative and organizational abilities

Troubleshooting skills

Technical AV experience

Microsoft Office Suite

Mobile Devices expertise

Tools

Zoom

Windows 10

Apple Mac

Microsoft Intune

BlackBerry UEM

Job description

Overview

Technical Events Lead Engineer - Production - Audio Visual

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technical Events Lead Engineer - Production - Audio Visual. Join our dynamic team as a Technical Events Lead Engineer within Executive Technology Services, where you\'ll play a pivotal role in delivering cutting-edge technology solutions and exceptional user experiences. Our End User Services empower HSBC colleagues to collaborate seamlessly and drive the Bank\'s strategy forward. We provide a suite of Enterprise End User Devices, including Thin Clients, MacBooks, Mobiles, and Windows-based devices, all integrated with top-tier collaboration software for email, chat, file sharing, and video conferencing. Our diverse operating systems-Windows, iOS, Android, MacOS, and Elux-are tailored to meet corporate needs. With interactive whiteboards, digital signage, and a world-class video conferencing system, we ensure our colleagues can share and connect globally. Our comprehensive Managed Print Solution is backed by customer-centric support services, extending beyond End User Services. Elevated Technology Services offers bespoke solutions for colleagues with unique technology needs, including Executives, senior management, Traders, and those interfacing with high-revenue customers or requiring assistive technology. We also manage the Innovation Showroom.

As a Technology Specialist, you\'ll be at the forefront of servicing the technical event and meeting needs of HSBC\'s Managing Directors and Board members. In this fast-paced environment, you\'ll ensure our senior management\'s technology requirements are met, regardless of location, technology, or time.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Responsibilities

• Serve as the primary contact for technology inquiries and new requirements from HSBC Managing Directors, Board members, and support teams.
• Provide remote and onsite troubleshooting assistance.
• Plan and deliver meetings and events with precision.
• Offer guidance to enhance technology interaction.
• Lead and execute projects as needed.
• Proactively monitor and resolve technology issues.
• Drive change with internal and external technology teams to deliver exceptional service to our Executives.
• Travel nationally and internationally as needed.
• Continuously generate ideas to enhance service delivery.

Qualifications

• A passion for delivering exceptional customer service.
• Strong administrative and organizational abilities.
• Exceptional troubleshooting skills to identify and resolve issues.
• Ability to translate high-level business requirements into actionable deliverables.
• Technical expertise in: Meeting & Event delivery, Technical AV experience (Sound Desk, Vision Mixing, Camera Work, Lighting, Show Calling), Zoom, Windows 10, Apple Mac, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Mobile Devices (iOS & Android) + Microsoft Intune and BlackBerry UEM

Location

This role is based in London.

Inclusion and Accommodation

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we\'re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]
Telephone: [phone]