Technical Engineer (IT support, Hardware)

OAKTREE CONSULTING; Penarth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology consulting firm located in Wales is seeking a dedicated individual to provide pre-sales support and technical assistance. The role involves diagnosing and troubleshooting software and hardware issues, creating documentation, and supporting product certifications. Ideal candidates should have a Bachelor’s degree in a relevant field with 3-5 years of hands-on experience, alongside strong problem-solving and analytical abilities. Competitive remuneration is offered, and candidates should send their applications in MS Word format.

Qualifications

• Min. 3-5 years hands-on experience.
• Familiar with Microsoft Office applications.
• Proficiency in diagnosing hardware, software, and networking issues.

Responsibilities

• Provide pre-sales support and consultation for customer queries.
• Diagnose and troubleshoot software and hardware issues.
• Create technical documentation for team members.

Skills

Problem-solving abilities

Analytical abilities

Proficiency in Microsoft Office

Education

Bachelor’s degree in Computer Science, I.T., engineering or equivalent

Job description

RESPONSIBILITIES

• Provide pre-sales support / consultation, responding to customer support requests and queries in a timely and accurate manner
• Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues
• Providing technical assistance for queries and issues related to computer systems, software, and hardware
• Creating technical documentation and manuals to assist other team members and users
• Support on new product certifications and renewals
• Provide support on company’s Warranty Entitlement and Claim system

REQUIREMENTS

• Bachelor’s degree in Computer Science, I.T., engineering or equivalent
• Min. 3-5 years hands on experience.
• Familiar with Microsoft Office applications.
• Strong problem-solving and analytical abilities.
• Proficiency in diagnosing hardware, software, and networking issues.

Please submit resumes to [e-mail] with the following details in MSWord format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.