Technical Engineer (IT Equip, Hardware)

OAKTREE CONSULTING; Penarth; On-site; GBP 40,000 - 50,000; Full time

Job summary

A consulting firm in the United Kingdom seeks a technical support specialist to provide pre-sales consultations and troubleshooting for software and hardware. Ideal candidates should have a Bachelor's degree in a related field and 3-5 years of hands-on experience. Responsibilities include diagnosing technical issues, creating documentation, and supporting warranty claims. This role is vital for maintaining customer satisfaction and requires strong problem-solving skills.

Qualifications

• Minimum 3-5 years hands-on experience in a technical role.
• Familiarity with diagnosing hardware, software, and networking issues.
• Proficiency in creating technical documentation.

Responsibilities

• Provide pre-sales support and consultation.
• Diagnose and troubleshoot software and hardware problems.
• Create technical documentation and manuals.

Skills

Problem-solving skills

Analytical abilities

Technical assistance skills

Communication skills

Education

Bachelor’s degree in Computer Science, I.T., engineering or equivalent

Tools

Microsoft Office applications

Job description

RESPONSIBILITIES

• Provide pre-sales support / consultation, responding to customer support requests and queries in a timely and accurate manner
• Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues
• Providing technical assistance for queries and issues related to computer systems, software, and hardware
• Creating technical documentation and manuals to assist other team members and users
• Support on new product certifications and renewals
• Provide support on company’s Warranty Entitlement and Claim system

REQUIREMENTS

• Bachelor’s degree in Computer Science, I.T., engineering or equivalent
• Min. 3-5 years hands on experience.
• Familiar with Microsoft Office applications.
• Strong problem-solving and analytical abilities.
• Proficiency in diagnosing hardware, software, and networking issues.

Please submit resumes to [e-mail] with the following details in MSWord format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.