Technical Engineer

Pertemps Redditch Industrial; Studley CP; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading manufacturer of safety solutions in Redditch is seeking a Technical Engineer. The role involves providing technical support, diagnosing issues, and collaborating with engineering teams. Ideal candidates should have a strong engineering background, good CAD skills, and be proactive problem solvers. The compensation ranges from £40k - £45k annually, alongside impressive benefits including private medical insurance and employee discounts. This is a full-time position with working hours from Monday to Friday.

Benefits

Private medical insurance

Employee discounts

Staff social events

Free parking

Qualifications

• Strong technical engineering background required.
• Able to read and interpret engineering drawings.
• Good CAD Design experience.
• Experience in parts returns, warranty, and service environment.
• Some degree of supervision or managerial experience.
• Strong verbal and written communication skills.
• Pro-active approach and good problem solver.
• Able to work independently and multi-task.
• Hold a valid driving licence.

Responsibilities

• Provide technical assistance and support to customers after product dispatch.
• Diagnose and resolve technical issues by problem solving.
• Maintain accurate records of customer interactions.
• Collaborate with quality and engineering teams.
• Manage warranty claims and spare parts inventory.

Skills

Technical engineering background

Reading engineering drawings

CAD Design

Technical troubleshooting

Communication skills

Problem-solving

Independent working

Job description

The company is an established and leading manufacturer of safety hardware and solutions to various industries such as defence, rail, automotive and marine.

Position

They are seeking to recruit a Technical Engineer for their operations in the Redditch area.

Compensation

Salary - circa £40k - £45k per annum.

Working Hours

Monday to Thursday 7:30 am to 4:30 pm and Friday 7:30 am to 1:30 pm.

Benefits

Private medical insurance, employee discounts, staff social events, free parking.

Primary Responsibility

The main responsibility of the role is to provide technical assistance and support to customers after the product has been despatched. Provide technical troubleshooting along with investigation of product on return ensuring customer satisfaction and needs are met.

Responsibilities and duties are as follows:

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues via problem solving, recommend and investigate solutions and preventative measures, perform repairs.
• Maintain accurate records of customer interactions and resolutions.
• Close collaboration with quality and engineering teams to resolve complex issues and implement preventative measures.
• Manage warranty claims and ensure timely resolution.
• Communicate proactively with clients in a timely manner.
• Manage spare parts inventory.
• Ensure compliance with quality standards.
• On‑site support on client premises when required.

Experience and qualifications for the role are as follows:

• A strong technical engineering background required.
• Able to read and interpret engineering drawings.
• Good CAD Design experience.
• Previously worked in a parts returns, warranty and service environment.
• Hold some degree of supervision or managerial experience.
• Strong technical troubleshooting skills – able to analyse complex issues and provide effective solutions.
• Strong verbal and written communication skills.
• Pro‑active approach and good problem solver.
• Able to work independently and multi‑task.
• Hold a valid driving licence and willing to visit client sites when required (approx once a month).

The company is based in Redditch so is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham.

Please apply now to be considered for the vacancy.