Technical Engineer

Pertemps; Redditch; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading manufacturer of safety hardware in Redditch is seeking a Technical Engineer to provide technical support, manage warranty claims, and collaborate with engineering teams. Ideal candidates will have a strong engineering background and experience in technical troubleshooting and CAD design. This role offers a salary between £40k and £45k per annum and includes benefits such as private medical insurance and employee discounts.

Benefits

Private medical insurance

Employee discounts

Staff social events

Free parking

Qualifications

• Strong technical engineering background required.
• Able to read and interpret engineering drawings.
• Previously worked in a parts returns, warranty, and service environment.

Responsibilities

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues, recommending and investigating solutions.
• Maintain records of customer interactions and resolutions.

Skills

Technical troubleshooting

CAD design

Problem-solving

Communication skills

Job description

The company is an established and leading manufacturer of safety hardware and solutions to various industries such as defence, rail, automotive and marine.

They are seeking to recruit a Technical Engineer for their operations in the Redditch area.

Salary

Circa £40k - £45k per annum.

Hours of work

Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm.

Benefits

Private medical insurance, employee discounts, staff social events, free parking.

Responsibilities

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues via problem solving, recommend and investigate solutions and preventative measures, perform repairs.
• Maintain accurate records of customer interactions and resolutions.
• Close collaboration with quality and engineering teams to resolve complex issues and implement preventative measures.
• Manage warranty claims and ensure timely resolution.
• Communicate proactively with clients in a timely manner.
• Manage spare parts inventory.
• Ensure compliance with quality standards.
• Provide on‑site support on client premises when required.

Experience and Qualifications

• A strong technical engineering background required.
• Able to read and interpret engineering drawings.
• Good CAD design experience.
• Previously worked in a parts returns, warranty and service environment.
• Hold some degree of supervision or managerial experience.
• Strong technical troubleshooting skills – able to analyse complex issues and provide effective solutions.
• Strong verbal and written communication skills.
• Pro‑active approach and good problem solver.
• Able to work independently and multi‑task.
• Hold a valid driving licence and willing to visit client sites when required (approx once a month).

The company is based in Redditch so is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham.

Please apply now to be considered for the vacancy!