Technical Customer Support Specialist - Manufacturing

Talk Staff Group Ltd; Belper CP; On-site; GBP 26,000 - 31,000; Full time

Job summary

A manufacturing company situated in the United Kingdom is seeking a Technical Customer Service Advisor to deliver technical support and manage customer queries. The ideal candidate should have a strong background in customer service with a technical aptitude, capable of handling breakdowns and service repairs efficiently. This role offers a salary of £26,786 plus bonus, a comprehensive benefits package, and development opportunities within the organization.

Benefits

25 days holidays plus bank holidays

Amazing pension scheme

Subsidised private healthcare

Development opportunities

Qualifications

• Proven experience providing excellent customer service and administration.
• Good understanding of technical information and ability to retain information.
• Proven experience resolving issues.

Responsibilities

• Provide technical support and be the first point of contact for engineers and end users.
• Coordinate incoming queries and service repairs.
• Handle calls and emails professionally.
• Interpret and explain technical information.

Skills

Excellent customer service

Administration skills

Technical aptitude

Problem-solving

MS Office proficiency

Communication skills

Ability to work under pressure

Job description

A manufacturing company situated in the United Kingdom is seeking a Technical Customer Service Advisor to deliver technical support and manage customer queries. The ideal candidate should have a strong background in customer service with a technical aptitude, capable of handling breakdowns and service repairs efficiently. This role offers a salary of £26,786 plus bonus, a comprehensive benefits package, and development opportunities within the organization.