Technical Customer Support Specialist

Staffline Recruitment (NI) Ltd.; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading park management and booking systems provider is seeking a Technical Customer Support Specialist in Belfast. Responsibilities include setting up booking systems, providing system support to clients, and delivering product tutorials. Ideal candidates should have sales support experience, strong attention to detail, and a proactive attitude. Training is provided, making this a great opportunity for motivated individuals.

Qualifications

• 1 year's sales support, administration or customer service experience OR a related qualification.
• Strong attention to detail and experience working with Excel.
• Computer literate and able to quickly learn a new system.

Responsibilities

• Ensure smooth setup for new booking systems with sales team.
• Provide ongoing system support via email and phone.
• Deliver tutorials demonstrating booking system features.

Skills

Account Management

Sales Support

Technical Support

Education

Related qualification

Job description

Overview

Staffline Ireland are recruiting for a Technical Customer Support Specialist on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth within the sector.

Responsibilities

• Working closely with the sales team to ensure the smooth setup for new booking systems, as well as liaising with the client and other members of the team.
• Providing ongoing system support via email and phone to existing clients with whom we have an existing long-term relationship.
• Providing tutorials to customers, demonstrating the features of the booking system and responding to their queries.
• Assisting the technical department with testing updates for the website, as well as giving feedback and suggestions for improving the system.
• Supporting the Sales Manager and the Account Manager.
• Any other duties the role may involve.

Person Specification

• 1 year\'s sales support, administration or customer service experience OR a related qualification.
• The initiative to effectively diagnose issues, react to and cope appropriately with customers, and satisfactorily resolve their issues.
• The ability to \'think outside the box\' and effectively solve customer queries within the parameters of the system capabilities.
• Ability to liaise and communicate well with clients, developing and maintaining new and existing relationships.
• Well organised, used to working to tight time scales and meeting deadlines.
• Pro-active, enthusiastic, and positive attitude.
• Strong attention to detail and experience working with Excel.
• No experience in booking systems is required as full training will be provided, but you must be computer literate and able to quickly learn a new system.

The Rewards

The successful Technical Customer Support Specialist will enjoy a competitive salary depending on experience.

Location

The Technical Customer Support Specialist role will be based in Belfast.

How to apply

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

Team

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

Skills

• Account Management
• Sales Support
• Technical Support