Technical Customer Success Lead — AI Platform

Protex AI; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading AI safety company in Greater London seeks a Technical Client Success Manager to drive platform adoption and client satisfaction. This role involves delivering tailored training, ensuring seamless onboarding, and resolving technical challenges. Candidates should have at least 5 years in client success within a B2B SaaS environment and possess strong project management skills. The position requires an understanding of client needs to enhance the product and service offerings, contributing to operational efficiency.

Qualifications

• Minimum 5 years in client success or project management in a B2B SaaS environment.
• Strong grasp of SaaS architecture and technical problem-solving.
• Proven ability to lead complex projects with agility.

Responsibilities

• Drive platform adoption and ensure client satisfaction.
• Deliver tailored training and facilitate seamless onboarding.
• Monitor system usage trends and recommend solutions.

Skills

Client success management

Technical problem-solving

Project management

SaaS architecture understanding

Adaptability

Job description

A leading AI safety company in Greater London seeks a Technical Client Success Manager to drive platform adoption and client satisfaction. This role involves delivering tailored training, ensuring seamless onboarding, and resolving technical challenges. Candidates should have at least 5 years in client success within a B2B SaaS environment and possess strong project management skills. The position requires an understanding of client needs to enhance the product and service offerings, contributing to operational efficiency.