Technical Customer Service Specialist

Coca-cola European Partners; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beverage company in Milton Keynes is seeking a Technical Representative in Customer Service. This role involves timely management of service calls, assisting engineers, and maintaining customer relationships. Ideal candidates will have experience in a service environment and knowledge of systems like SAP and Salesforce. Strong communication skills and the ability to prioritize workloads are essential. The position offers a permanent contract with competitive salary plus bonuses and benefits.

Benefits

Salary + Bonus

iPhone

Pension Plan

Share Scheme

Additional Benefits

Qualifications

• Experience in a service environment with outstanding customer service.
• Proficient in systems knowledge including SAP and Salesforce.
• Strong problem solving and communication skills.

Responsibilities

• Manage reactive service calls and ensure timely responses.
• Prioritize work while maintaining a customer-focused approach.
• Assist engineers with identifying parts and resolving queries.

Skills

Exceptional customer service skills

Proficient in systems knowledge (SAP, Salesforce)

Effective communication

Self-motivated and flexible

Excellent time management

Job description

A leading beverage company in Milton Keynes is seeking a Technical Representative in Customer Service. This role involves timely management of service calls, assisting engineers, and maintaining customer relationships. Ideal candidates will have experience in a service environment and knowledge of systems like SAP and Salesforce. Strong communication skills and the ability to prioritize workloads are essential. The position offers a permanent contract with competitive salary plus bonuses and benefits.