Technical Customer Service Advisor

Eurofins; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global life sciences company based in Manchester is seeking a detail-oriented individual to act as an interface between sales and testing laboratories. The role involves managing samples, ensuring customer requirements are met, and maintaining effective communication with clients. The ideal candidate should have significant customer service skills, attention to detail, and experience with Microsoft Office and LIMS. Join us to help make the world safer and healthier.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Healthcare Cash Plan

Employee Assistance Programme

Health and Wellbeing Programmes

Qualifications

• 2 years practical work experience in a customer-facing role.
• Proficient in Microsoft Office packages and/or LIMS.
• Demonstrated high level of attention to detail.
• Ability to effectively prioritize tasks.

Responsibilities

• Manage samples/projects from sales handover to report issue.
• Support customer requests related to testing processes.
• Maintain communication with clients and laboratories.
• Achieve KPIs for report delivery and accuracy.

Skills

Attention to detail

Customer service skills

Organisational skills

Effective communication

Education

Level 3, A level or equivalent

Tools

Microsoft Office

LIMS

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.

Job Description

Unfortunately we do not offer sponsorship for this role.

37.5 Hours per week. Monday - Friday. 09:00 - 17:00.

Do you have good attention to detail; high levels of organisation; customer service skills; technical understanding? This is a role that combines all parts!

Purpose of the post:

To act as an interface between the sales team, the end customer and the testing laboratory in the processing of samples, reporting and interpretation of test reports in the Cosmetics & Personal Care Business Unit.

• To manage all aspects of your allocated samples / projects from receipt of the sales handover to the test report creation and issue to the client. This will include physical sample checking, shipping preparation and monitoring, lab liaison, management of dates, client and lab communication.
• To have a sound understanding of a range of testing processes and how these principles can be applied to support customer requests and relevant legislation.
• To support the business unit in the delivery of customers’ needs and requirements.
• Provide a high level of internal and external customer care.
• Keep up to date with Eurofins network labs capabilities, expertise and ways of working to ensure efficient ways of working
• To create and maintain appropriate report templates for tests booked, legislation and standard changes.
• To achieve set KPIs including but not limited to on time report delivery, report accuracy and customer feedback.
• To assist the business in applying the best practice and interpretation of results.
• To build positive relationships and ensure good communication with all relevant Eurofins network laboratories. Attend and contribute to lab calls, elevate issues when required
• To generate client specific reports with conclusions with a high level of quality and technical competence.
• Understand the costing information contained within the LIMS system and on the jobs assigned and react when something does not look correct.
• The post-holder may be required to work outside normal working hours to meet the requirements of customer. This will be with prior agreement of the Manager.

Qualifications

• Level 3, A level or equivalent plus 2 years practical work experience in a business/business customer facing role.
• Experience using Microsoft office packages and/or LIMS.
• Customer facing work experience in business-to-business role.
• High level of attention to detail.
• High level of evidenced organisation and ability to prioritise
• Effective communication skills both written and oral.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Worldwide career opportunities
• We also have in place rewards recognising the great work ouremployees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your Data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development!Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!