Technical Claims Consultant - Property Liability

Direct Line Group Careers; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A major insurance provider is seeking a Technical Claims Consultant in Manchester to manage complex property liability claims. You'll be instrumental in negotiating settlements and providing expert advice to the claims team. The role requires strong analytical and negotiation skills, with the opportunity for career progression within a supportive hybrid work environment.

Benefits

9% employer contributed pension

50% off home, motor, and pet insurance

Generous holidays

Employee discounts and cashback

EV car scheme for leasing electric vehicles

Qualifications

• Manage end-to-end claims processes, with preference for experience handling claims valued up to £100k.
• Understand common law and insurance-related legislation.
• Ability to analyze complex issues, identify root causes, and formulate effective solutions.

Responsibilities

• Settle a variety of third-party property liability claims economically.
• Provide advice and guidance to colleagues regarding claims.
• Negotiate fair settlements of Third Party claims.

Skills

Expertise in handling Property Liability claims

Ability to analyse complex issues

Understanding of insurance-related legislation

Job description

Technical Claims Consultant – Property Liability

Locations Available: Manchester

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What you'll be doing

Reporting directly to the Technical Claims Team Leader, you'll settle a variety of third-party property liability claims as economically as possible while maximising the speed of settlement and safeguarding the company’s reputation. You'll become an integral part of a centre of technical excellence for property liability claims, where you'll provide advice and guidance to colleagues and other business areas within Direct Line Group.

Key accountabilities

• Manage own portfolio of complex and/or higher value commercial direct property liability claims in accordance with personal delegated handling authority.
• Liaise with legal advisors (solicitors and counsel) where necessary over issues of policy indemnity and legal liability.
• Using the appropriate medium, negotiate a fair and reasonable settlement of the Third Party claim.
• Ensure knowledge of legal and procedural developments affecting claims handling is kept fully up to date. Where appropriate evaluate any relevant changes or developments, provide input into any impact assessment or determination of approach that should be taken by Direct Line and communicate results as necessary.
• Where appropriate provide technical advice and support to other business areas to support the achievement of business objectives and be aware and make others aware of developing market trends.
• Focus on costs, process improvements and/or efficiency to contribute to the profitability of Direct Line
• Be aware of and comply on an ongoing basis with the rules and requirements any legal/regulatory/risk management frameworks.
• Identify, own and manage the risks involved in running our business appropriate to the role, in line with the Direct Line risk framework.
• Whilst this is a property liability role, the team looks after a wide variety of liability claims and as such, there is an opportunity to progress and handle other liability claims

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

What You’ll Need

• Expertise in handling Property Liability claims
• Manage end-to-end claims processes, with a preference for experience handling claims valued up to £100k.
• Understand common law and insurance-related legislation
• Ability to analyse complex issues, identify root causes, and formulate effective solutions.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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