Technical Claims Advisor

MPJ Recruitment Ltd; Harlow; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing recruitment agency is seeking a Technical Claims Advisor to join their team in Harlow. The successful candidate will guide customers through the claims process with accuracy and empathy. This role offers a supportive environment with excellent progression opportunities and thorough training. The ideal candidate should have strong problem-solving skills and a background in customer service. The position offers a salary of £28,000 - £30,000 depending on experience.

Benefits

Free Parking

Pension: 4% Employee Contribution, 4% Employer Contribution

Fully funded training

Opportunity to complete courses and qualifications

Excellent progression opportunities

Casual Dress code

Buy additional holidays scheme

Qualifications

• Experience in a customer-facing role is preferred.
• Strong communication skills.
• Ability to manage claims effectively.

Responsibilities

• Provide accurate claims advice across various products.
• Resolve claims through telephone, email, and online.
• Maintain company service levels and deliver on KPIs.

Skills

Problem-solving

Customer service

Attention to detail

Job description

Overview

Technical Claims Advisor

Monday - Friday 9:00am - 17:30pm (1 in 3 Saturdays 9am - 1pm)

28,000- 30,000 DOE

Harlow

Are you a natural problem-solver who enjoys guiding people through challenging situations?

Would you like to join a rapidly expanding business that will thoroughly assist with progression and development?

If so, then this position may be for you!

We\'re looking for a Technical Claims Advisor who can combine accuracy, empathy, and efficiency to help our customers when they need us most. In this role, you will play a key part in ensuring claims are assessed accurately and resolved promptly. You will guide customers through the claims process, offer advice, and ensure all activity aligns with company procedures, regulatory requirements, and service standards.

Responsibilities

• Provide accurate claims advice across a variety of products and the processes involved within your handling limit.
• Resolve claims across a variety of platforms, telephone, email and online.
• Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend.
• Understanding our various customer\'s requirements and working with them to ensure they are properly dealt with.
• Maintain company service levels and deliver on set KPI\'s.
• Provide professional and friendly service.
• Ensure fair settlement of a valid claim.
• Service in accordance with industry and company guidelines.
• Handle any complaints associated with a claim as per the complaints process.
• Manage all administrative aspects of the claim.

Benefits

• Free Parking
• Pension: 4% Employee Contribution, 4% Employer Contribution
• Fully funded thorough & extensive training
• Opportunity to complete courses and qualifications
• Excellent progression opportunities
• Casual Dress code
• Buy additional holidays scheme

Interested in knowing more?

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