Technical Business Analyst - 12 Month FTC

White Stuff; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A retail-focused company in the City of London seeks a Technical Business Analyst to bridge business stakeholders and development teams. You will translate business needs into actionable specifications, support integration solutions, and contribute to testing and training phases. The ideal candidate will have experience in software delivery or retail environments and possess excellent problem-solving and communication skills. This role offers hybrid working, a bonus, generous holiday, and healthcare benefits.

Benefits

Hybrid working

Quarterly/Annual bonus opportunity

Up to 25 days holiday per annum

2 extra (paid!) days off to volunteer

50% discount

Subsidised BUPA Dental Insurance

Healthcare cash plan

Life Assurance

Interest-free season ticket loan

Pension Contribution

Qualifications

• Proven experience as a Business Analyst in a software delivery or retail environment.
• Ability to own required changes end to end.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills for non-technical audiences.
• Ability to work to deadlines.
• A self-starter with excellent organizational and time management skills.

Responsibilities

• Collaborate with stakeholders across multiple teams to gather, document, and analyze business requirements.
• Translate business needs into technical specifications and detailed functional requirements.
• Conduct comprehensive reviews to identify key system challenges and recommend solutions.
• Liaise with technical teams and external vendors.
• Create and maintain documentation, including data flow diagrams and process maps.
• Support end-to-end testing phases and assist in user acceptance testing (UAT).
• Provide training and post-implementation support to stakeholders.
• Continuously review and improve processes to align with best practices.

Skills

Functional designs

Sequence diagrams

Process flows

Business rules catalogues

APIs

Integration technologies

Problem Solving

Excellent communication skills

Organizational skills

Tools

Azure API Management

MuleSoft

Job description

Who we are:

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Who you are:

• A Technical Business Analyst with key skills in functional designs, sequence diagrams, process flows, business rules catalogues.
• Good exposure/understanding of key business system e.g. PIM, OMS and POS.
• Demonstrated experience with integration technologies (APIs and middleware platforms such Azure API Management, MuleSoft)
• Understanding of APIs, databases, and system integration concepts
• Experience in retail would be beneficial

Primary objective of the job:

We are seeking a Technical Business Analyst to join our business applications team. In this role, you’ll act as the bridge between business stakeholders and development resources (Internal and External), translating business requirements into clear, actionable technical specifications. You’ll contribute to the success of delivery by ensuring solutions are aligned with user needs, technical constraints, and business goals.

What you’ll be doing:

• Collaborate stakeholders across multiple teams to gather, document, and analyse business requirements.
• Translate business needs into technical specifications and detailed functional requirements.
• Conduct comprehensive reviews to identify key system challenges and recommend effective solutions.
• Liaise with technical teams, project managers, and external vendors.
• Create and maintain documentation, including data flow diagrams, system architecture, and process maps.
• Support end-to-end testing phases, including creating test scenarios, assisting in user acceptance testing (UAT), and resolving integration defects.
• Provide training and post-implementation support to stakeholders, ensuring optimal utilization of the integration solutions.
• Continuously review and improve processes to align with best practices and organizational goals.

What you’ll need:

• Proven experience as a Business Analyst in a software delivery or retail environment
• Ability to own required changes end to end.
• Strong Problem Solving and troubleshooting skills
• Excellent communication skills, with the ability to simplify complex technical concepts for non-technical audiences.
• Ability to work to deadlines
• A self-starter with excellent organizational and time management skills

What we will offer you:

• Hybrid working
• Quarterly/Annual bonus opportunity
• Up to 25 days holiday per annum, plus bank holidays
• 2 extra (paid!) days off per year to volunteer in the local community
• 50% discount
• Subsidised BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age