Technical Author Engineer- 18 month FTC

Eaton; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global engineering corporation is seeking a Technical Author Engineer for their Cwmbran site. The role involves creating documentation and guides to support customers and collaborating with various departments. The ideal candidate will have a Bachelor’s degree and at least 2 years of technical writing experience in the engineering field. Competitive compensation and a dynamic team environment with opportunities for growth are offered.

Benefits

Competitive compensation and benefits

Challenging projects in a collaborative team

Ongoing learning through Eaton University

Wellness programs

Qualifications

• At least 2 years of proven experience as a technical writer in an engineering field.

Responsibilities

• Support customers with after-sales solutions by writing documents and guides.
• Research products for evaluation and creation of technical materials.
• Conduct target audience analysis for types of technical documents.
• Collaborate with departments to understand project requirements.
• Gather information from experts to write manuals and specifications.
• Maintain existing documentation and revise documents prepared by others.

Skills

Knowledge of life safety systems

Analytical thinking

Problem-solving skills

Strong interpersonal skills

Excellent organizational skills

Solid understanding of SDLC

Good knowledge of computers and relevant software

Education

Bachelor’s degree in Engineering, Communications, or relevant technical field

Job description

Join Eaton and be a part of our commitment to providing impactful, energy‑efficient solutions that shape a sustainable future. At Eaton, we make what matters work, and we're dedicated to fostering a workplace where ethics, inclusion, diversity, and our people are at the forefront. Located in Cwmbran, our Plant is the Center of Excellence for the Fire product line, a leading manufacturer and a global supplier of high‑quality fire systems and devices.

We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!

Position

Technical Author Engineer to work at our Cwmbran site.

What You'll Do

• Support customers with after‑sales solutions by writing documents and guides that explain how to use products and services.
• Research products for evaluation, planning, development, and creation of all technical materials across multiple media formats.
• Conduct target audience analysis to determine the type of technical document required and the most suitable medium for hosting.
• Research, outline, write, and edit content, collaborating with various departments to understand project requirements.
• Gather information from subject‑matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify documentation repositories, revise and edit content, and determine optimal solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards, ensuring easy data migration.
• Develop content in alternative media forms for maximum usability, maintaining a consistent voice across all documentation.
• Assess content for clarity, consistency, and conciseness to ensure it is mistake‑free, easy to follow, and up‑to‑date.
• Revise, review, or modify documents prepared by others and maintain existing documentation.

Qualifications

• Bachelor’s degree (or equivalent) in Engineering, Communications, or a relevant technical field.
• At least 2 years of proven experience as an effective technical writer within an engineering field.

Skills

• Knowledge of life safety systems.
• Affiliation with ISTC or equivalent preferred.
• Ability to demonstrate strong understanding of UL864+217 and EN‑54 (minimum requirement).
• Analytical thinking and problem‑solving skills.
• Consistent ethical mindset.
• Strong interpersonal and influencing skills; ability to coordinate effectively.
• Excellent organizational skills; capable of multitasking and solving problems.
• Solid understanding of SDLC (Systems Development Lifecycle).
• Good knowledge of computers and relevant software packages.
• Ability to work well in a team environment and independently plan and execute work initiatives.
• Strong organizational, planning, and project management abilities.

Benefits

• Competitive compensation and benefits package.
• Challenging projects in a dynamic collaborative team.
• Great company benefits including internal promotion opportunities, ongoing learning through Eaton University, contribution recognition, and a focus on employee wellbeing through wellness programs.