Technical Author

OSI Systems; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in Stoke-on-Trent is seeking a Technical Writer to support the Cargo Vehicle Inspection Engineering team. The role involves creating clear and user-friendly documentation throughout the product lifecycle, collaborating with various engineering and service teams. Ideal candidates should possess strong analytical skills and experience with electro-mechanical systems, alongside proficiency in documentation tools such as Adobe Suite.

Qualifications

• Ability to simplify technical jargon in writing.
• Strong analytical and research skills for effective documentation.
• Experience with complex electro-mechanical systems preferred.

Responsibilities

• Research and gather information on CVI business and products.
• Collaborate with engineering and service teams for documentation.
• Write and edit clear documentation including user manuals and training material.

Skills

Clear writing style

Analytical skills

Time management

Experience with electro-mechanical systems

Collaborative mindset

Education

HNC or higher in engineering

Tools

Adobe FrameMaker

Microsoft Office Suite

Job description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Role Overview

As a Technical Writer within our Cargo Vehicle Inspection (CVI) Engineering team, you’ll play a key role in the full product lifecycle—from concept development to manufacturing, service, and aftersales. You’ll create clear, user-friendly documentation that supports system operators, service engineers, and internal teams.

Your work will span user guides, technical manuals, training materials, and more—helping translate complex technical information into accessible content.

Responsibilities

• Researching and information gathering to understand the CVI business and product applications.
• Communicating and collaborating information with Engineering Design, Manufacturing, Production Engineering, Service Engineers and other related subject matter experts.
• Writing, editing and presenting information in clear and concise English including coordinating and preparing illustrations and images, document indexing, cataloguing and copy-editing. Including:
• System Operators documents.
• Service & Warranty documents.
• Technical Reference documents.
• Work Plan and/or Build Process documents.
• Electrical Wiring and Mechanical Drawing packages.
• Course Training or Presentation material or documents.
• Ensuring that the written documentation is completed to advised and agreed deadlines to the satisfaction of the project owners.
• Presenting and/or delivering of written documentation through the appropriate internal publication and authorising process.
• Maintaining a document amendment process for the CVI division related to System Operator, Technical Reference and/or Maintenance, Training and Service Documentation.
• Managing a publication and document library within the CVI Division.

Qualifications

• A clear, concise writing style with the ability to simplify technical jargon.
• Strong analytical and research skills.
• Experience working with complex electro-mechanical systems.
• Excellent time management and organisational skills.
• A proactive, hands-on approach and a collaborative mindset.
• Background in manufacturing is a plus.

Knowledge, Training and Qualifications

• Ideally apprentice-trained in electrical, mechanical, or manufacturing disciplines.
• HNC or higher in engineering (or equivalent experience).
• Solid understanding of mechanical and electrical/electronic control systems.
• Proficiency in Adobe FrameMaker, Illustrator, Photoshop, Acrobat Pro, InDesign.
• Proficiency in Microsoft Office Suite.