Technical Analyst - NHS

Spinwell Global; Norwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public sector recruitment agency seeks a Technical Analyst in Norwich to provide technical support and guidance within a diverse environment. You will lead support efforts, manage backup procedures, and liaise with users and IT professionals. Candidates should have relevant qualifications and experience with Microsoft server products and data communications. The role offers a pay rate of up to £22.14 per hour on an ongoing contract basis.

Qualifications

• Relevant Degree, IT Qualification – MCP or MCSE Windows 2003 – 2012.
• Significant involvement in supporting Microsoft server products.
• Experience supporting multi-user applications using databases.
• Third line support experience.
• Good analytical mind, able to prioritise and organise tasks.

Responsibilities

• Provide advice and guidance on technical matters.
• Manage onsite backup and restoration procedures.
• Provide third line technical support for the onsite helpdesk.
• Work with others to plan and supervise maintenance.
• Liaise with systems development staff on enhancements.

Skills

Microsoft server products support

Data communications and networking technologies

IT Qualification – MCP or MCSE Windows 2003 – 2012

Excellent communication skills

Analytical mindset

Education

Relevant Degree

HND or HNC in a relevant discipline

Tools

MS SQL Server

Web Server products

Job description

Role: Technical Analyst
Contract Length: Until 31/03/26
Location: Norwich
IR35: Inside
Pay Rate to Intermediary: Up to £22.14 per hour

Spinwell is recruiting for a Technical Analyst for an excellent opportunity within the public sector.

Responsibilities of the Technical Analyst

• Provides advice and guidance on technical matters, supervise the other Technical Support Analysts
• Performs work which requires the application of a significant range of fundamental principles in a variety of contexts
• Takes a structured and effective approach to own work and demonstrates leadership potential
• Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives
• Is able to communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates
• Displays a responsible attitude to following procedures, keeping records and caring for equipment and other assets
• Is thoroughly familiar with the installed hardware and software and the procedures in use in the Computer Operations area
• Demonstrates good communication and negotiation skills with experience of dealing with users, other staff and suppliers
• Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also the checking and escalation of scripted backup activities on the Oracle, and AIX systems
• Management and analysis of systems capacities and performance using agreed procedures and tools
• OS builds/rebuilds for Windows 7/10 and Windows 2003-16 Server; this includes specific applications, network and user configuration
• Configuration and implementation of Anti-Virus technologies for all servers/PCs within the Trust IT and related network and systems using agreed tools, procedures and software
• Participating in the administration of security implementation and analysis, involving the identification and scheduling of server level updates and patches from Microsoft and user level security infrastructure from Domain-wide administration group privileges to individual access rights to remote resources
• Prompt exporting and importing of NSTS (National Strategic Tracing Service) data from PPA Oracle database on a monthly basis
• Issue escalation for both internal and third party applications such as A&E, Maternity, Purchasing systems. Client Contract for IBM global services for issues management and resolution
• Provide third line technical support for the onsite helpdesk
• Onsite management of Citrix Service Farm
• Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements
• Works with others, including user representatives, facilities managers and contractors, to plan, schedule and supervise all maintenance and installation work associated with the system. Ensures that procedures are followed, particularly those relating to safety, AV procedures and security
• Provides verbal and written technical reports to specialists on aspects of system status. Provides non-technical reports to users and managers
• Manages the response to enquiries by users, specialists and others, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or management attention
• Works with system architects, designers and contractors to plan and implement major configuration changes and upgrades. Conducts investigations on system performance and makes proposals for involvement. Provides advice and assistance to specialists and other system or service providers
• Ensures that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Provides advice and guidance to less experienced colleagues as required
• Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements
• Participating in the on-call rota as required
• Project assignments

Skills/Experience of the Technical Analyst

• Relevant Degree, IT Qualification – MCP or MCSE Windows 2003 – 2012
• HND or HNC in a relevant discipline
• Significant involvement in the support of Microsoft server products, data communications and networking technologies (LAN, x400, TCP/IP, RS-232) and printer functions
• Previous experience of implementing and supporting multi-user applications using databases, in particular the ICE system
• Previous experience of documenting systems and procedures and preparing training materials
• Experience supporting users in a similar environment
• Practical experience of supporting computer hardware printers, software applications and Windows Service 2003 – 2012
• Practical experience of MS SQL Server and Web Server products
• A good analytical mind, able to prioritise and organise tasks effectively
• Motivated and has a flexible and enthusiastic approach to work
• Versatile and can respond to change
• Must be able to work as part of a team or independently using own initiative
• Will need to be able to act as the sole member of support on occasions
• Good communication skills and interpersonal skills – must be able to liaise effectively with non-IT and IT professionals
• Has an understanding of the use of IS/IT in organisations
• Understands the need for documentation and conformance to standards
• Has a knowledge and understanding of NHS IT Modernisation initiatives
• Third line support experience

If you are a Technical Analyst, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

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