Technical Aftesales Manager

CV Bay Ltd; England; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading HVAC company is seeking a Technical Aftersales Manager to support customers and internal teams across the UK. The role requires strong knowledge in air conditioning and controls, aimed at ensuring optimal performance post-installation. A competitive salary of £50,000 - £55,000, inclusive of travel expenses, is offered. Ideal candidates will have proven HVAC experience and a commitment to customer service.

Benefits

Company expenses for travel

Career progression opportunities

Supportive team environment

Qualifications

• Proven experience in the HVAC sector, preferably in technical support.
• Strong knowledge of air conditioning systems and controls.
• Confident communicator with a customer-first attitude.

Responsibilities

• Act as the go-to technical expert on HVAC systems.
• Support UK customers, ensuring optimal system performance.
• Advise teams on suitable products for client needs.
• Build relationships providing technical support and troubleshooting.
• Collaborate to improve customer satisfaction and retention.
• Travel nationally to branches, particularly to Manchester and Kent.

Skills

HVAC knowledge

Technical support skills

Customer service

Communication skills

Job description

Overview

Technical Aftersales Manager
Ventilation & Air Conditioning
UK-Wide (travel required to Manchester, Kent & across the UK)
£50,000 £55,000 + Travel Expenses + Benefits
Full-Time Permanent

Are you an experienced HVAC professional with a strong technical background in air conditioning, controls, and ventilation? We re looking for a Technical Aftersales Manager to join our established team, supporting customers and internal staff to get the very best from our high-performance product range.

About the Role

As our new Technical Aftersales Manager, you ll play a crucial role in the post-sale customer journey, ensuring every system is optimised for performance and longevity. You\'ll work closely with our branch teams, technical specialists, and customers to provide expert guidance, troubleshoot any issues, and recommend the most suitable products for each individual application.

This is a key support role, designed to free up our Branch Managers to focus on new business, while you ensure ongoing satisfaction and system performance for our valued clients.

Key Responsibilities

• Act as the go-to technical expert on air conditioning, controls, and ventilation systems.
• Support customers across the UK, ensuring they get the most out of their systems post-installation.
• Advise internal sales teams and customers on the most suitable products for varying commercial and domestic requirements.
• Build strong, ongoing relationships with clients, providing technical support, troubleshooting, and system optimisation.
• Work collaboratively with the wider sales and operations teams to improve customer satisfaction and retention.
• Be prepared to travel to branches across the UK, including regular visits to Manchester and Kent.

What We re Looking For

• Proven experience in the HVAC sector, ideally in a technical support, commissioning, or aftersales role.
• Strong knowledge of air conditioning systems, controls, and ideally ventilation products.
• Confident communicator with a proactive, customer-first attitude.
• Ability to interpret technical information and explain it clearly to customers and colleagues.
• Willingness to travel nationally to support our branch network.

What\u2019s On Offer

• Competitive salary of £50,000 £55,000, depending on experience.
• Company expenses covered for travel and accommodation when visiting branches.
• Career progression within a respected and growing UK-wide business.
• Supportive and knowledgeable team with a real focus on customer satisfaction.

Ready to take the next step in your HVAC career and make a real difference to customers and colleagues alike?
Apply now to join a team where your technical knowledge and customer service skills will be highly valued.